Job Overview We are seeking an energetic and detail-oriented Luxury Apartment Manager to lead the operations of high-end residential communities. In this pivotal role, you will oversee leasing activities, property maintenance, tenant relations, and administrative functions to ensure a premium living experience for residents. Your leadership will drive team performance, uphold property standards, and foster strong client relationships, all while maintaining compliance with housing regulations and company policies. This is an exciting opportunity for a motivated professional passionate about property management and delivering exceptional customer service. Responsibilities Manage day-to-day operations of luxury apartment communities, including leasing, maintenance coordination, and resident services. Oversee lease or rental agreement management using property management tools such as Yardi and OneSite to ensure accuracy and compliance. Lead and develop a team of leasing agents, maintenance staff, and administrative personnel to achieve operational excellence. Handle client communication with professionalism via phone, email, and in-person interactions to resolve issues promptly and enhance resident satisfaction. Conduct conflict management and negotiation to address tenant concerns or lease disputes effectively. Monitor property maintenance needs using CMMS (Computerized Maintenance Management System) and Facilities Management practices to ensure a safe, clean, and attractive environment. Prepare budgets, track expenses, and oversee financial reporting to optimize property profitability. Promote upselling opportunities for additional services or amenities that enhance resident experience while supporting revenue goals. Requirements Proven experience in property management or real estate administrative roles with a focus on luxury or multi-family properties. Strong proficiency with property management software including Yardi, OneSite, Office Suite (Microsoft Office), and CRM systems. Knowledge of legal administrative processes related to leasing, contracts, Fair Housing regulations, Landlord-Tenant Law, LIHTC, and Section 8 programs. Excellent customer service skills with the ability to communicate effectively across diverse audiences. Demonstrated team management skills with experience leading staff in a fast-paced environment. Ability to handle conflict resolution tactfully while maintaining professionalism under pressure. Office experience including phone etiquette and client relationship management is essential. Join us as a Luxury Apartment Manager where your leadership will create vibrant communities that residents love! We are committed to fostering an inclusive environment that values innovation, teamwork, and excellence in service delivery.

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Vision insurance

Work Location:

In person