COMMUNITY MANAGER JOB SUMMARY

The Community Manager is responsible for the overall operations and success of the assigned apartment community, ensuring it runs efficiently, profitably, and in alignment with company standards. This position oversees leasing, resident relations, maintenance, financial performance, and team leadership, while delivering an exceptional living experience for residents. The Community Manager plays a vital role in maintaining the property's reputation, achieving occupancy goals, and ensuring compliance with all applicable regulations.

ESSENTIAL JOB FUNCTIONS

Leadership & Team Management Recruit, train, mentor, and supervise on-site staff including leasing and maintenance teams. Foster a positive and collaborative work environment focused on customer service and performance. Conduct regular staff meetings, performance reviews, and provide ongoing coaching. Financial & Operational Management Prepare, manage, and adhere to the community's operating budget. Monitor rent collections, delinquencies, and approve invoices in line with budgetary guidelines. Ensure compliance with company policies, procedures, and fair housing regulations. Oversee vendor relationships, contract negotiations, and purchasing. Utilize company software platforms and digital tools for leasing, maintenance tracking, communication and reporting. Leasing & Marketing Develop and implement marketing strategies to maintain optimal occupancy and reduce vacancy loss. Oversee the leasing process including tours, application reviews, approvals, and move-ins. Ensure the leasing office, model units, and common areas reflect a professional and welcoming environment. Resident Relations & Customer Service Build strong relationships with residents, addressing concerns and resolving issues promptly. Promote resident retention by organizing community events and ensuring a high standard of living experience. Enforce lease agreements and community policies fairly and consistently. Maintenance & Property Appearance Partner with the maintenance team to ensure timely completion of work orders, unit turns, and preventative maintenance. Conduct regular inspections of the property to ensure safety, curb appeal, and compliance with standards. Prioritize health and safety protocols for residents, staff, and vendors.

QUALIFICATIONS

3+ years of experience in property management; multifamily experience preferred. Strong leadership, organizational, and communication skills. Ability to make independent decisions and handle emergency situations in a professional manner Customer-service mindset with problem-solving ability. Must be available to respond to emergencies (fire, flood, resident injury, etc.) both during and after normal business hours. If job duties require the use of a vehicle or golf cart, employee must maintain a valid driver's license, an acceptable driving record, and current auto insurance.

EDUCATION + EXPERIENCE

Knowledge of Fair Housing regulations, landlord/tenant laws, and property management software. Ability to manage budgets, analyze financial reports, and drive profitability. Tax Credit experience is a plus. Minimum of 2 years of property management experience in a supervisory role.

WORKING CONDITIONS

Ability to operate in an open work area with moderate everyday noise. Ability to work from multiple locations This is a full-time position and may require evenings, weekends or on-call availability based on the needs of the community Ability to perform other duties as required. The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.

BENEFITS

Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay. TAM Residential is proud to be an equal opportunity employer. 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Community Manager - Mansions at Moses Lake