Tenant Relations Assistant Real Property Associates

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0 Seattle, WA Job Details Full-time $23 an hour 13 hours ago Benefits Mileage reimbursement Paid holidays Health insurance 401(k) Paid time off Cell phone reimbursement Qualifications Driver's License Full Job Description About Us Real Property Associates is a professional property management company located in Seattle, Washington. Founded in 1991 by Jay Young and Gordon Stephenson, we strive to exceed expectations in property management by protecting investments while providing quality properties. We provide an unbeatable blend of knowledge, experience, and commitment to our community. About the Role We're hiring a Tenant Relations Assistant to support our property management team with day-to-day tenant communication, notices, inspections, and administrative coordination. This role splits time between our Seattle office (approximately 75%) and the field (approximately 25%), including posting notices and performing inspections at properties in our portfolio.

This person will be the friendly, responsive first line of contact for our tenants, someone who can keep communication clear and calm, stay on top of details, and know when to bring in a supervisor. Core Values Every member of our team embodies: Hustle

• We hustle with a purpose. Steady
• We are steady as we grow. Integrity
• We are honest and fair. Adaptable
• We adapt and adjust. Follow Through
• We finish what we start.

What You'll DoTenant Communication Answer incoming phone calls and respond to emails promptly and professionally Respond to non-urgent tenant inquiries via email, phone, or AppFolio text messaging, escalating complex issues to supervisors when necessary De-escalate tenant situations and disputes with patience and professionalism Become well-versed in RPA lease terms and policies in order to accurately answer tenant questions Notices & Rent Increases Prepare rent increase notices and other required tenant notices Post notices at properties as required Inspections & Field Work Perform property inspections as assigned Travel to properties within the portfolio as needed for notices, inspections, and other field tasks Collections Support Follow up on delinquent accounts and communicate with tenants regarding overdue payments Update collections records in AppFolio in coordination with the accounting department Document & Records Management Upload scanned documents into AppFolio and other systems, ensuring accurate filing for leasing and management teams Maintain and update rent insurance records, verify coverage details, and liaise with accounting or tenants as needed Tenant Onboarding Support Send inspection instructions to new tenants Coordinate key pickup with tenants and managers Facilitate Seattle City Light (SCL) service transfers for new move-ins Vendor & Utility Coordination Contact Seattle Public Utilities (SPU) for pick-up or missed collection requests Collaborate with the maintenance team to ensure timely follow-through on tenant issues Task & Systems Support Update and manage tasks in Podio, ensuring accurate data entry aligned with management and leasing team priorities Interdepartmental Collaboration This role involves regular interaction with: Leasing Team

• Supporting tenant onboarding, assisting with move-in/move-out processes, and maintaining accurate records Maintenance Department
• Coordinating vendor schedules for repairs or SPU requests to ensure tenant issues are resolved promptly Accounting Department
• Providing collections updates and maintaining rent insurance records to support financial reporting Management Team
• Uploading documents, updating Podio tasks, and helping ensure property owners' compliance What We're Looking For Strong written and verbal communication skills, with a calm, professional phone and email presence Comfortable handling difficult conversations and de-escalating tenant disputes Highly organized with strong attention to detail Comfortable working both in an office setting and out in the field visiting properties Prior experience in property management, tenant relations, or customer service preferred Familiarity with AppFolio is a plus Valid driver's license and reliable personal vehicle required Compensation $23.

00/hour

Benefits:

401(k) Health insurance Paid time off

Federal Holidays Schedule:

8 hour shift Monday

• Friday (9:00 am to 5:30 pm)

Supplemental Pay:

Monthly cell phone reimbursement Mileage reimbursement

License/Certification:

Driver's License (Required)

Pay:

$23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person