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NW
Next Wave Property Management
Community Manager
Career Insights for Residential Community Manager
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What they do
A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
$74,301 / year median in Washington
+10% projected growth
Job Description
Next Wave Property Management is looking to fill a Property Manager position! The ideal candidate is polished, engaging and energetic. Candidates need significant customer service experience as well as previous multifamily property management experience with a commitment to apply their very best in a high-energy environment that rewards your efforts and dedication!
Responsibilities:
- Administers and maintains all phases of community operations under the direction of the Property Manager.
- Works closely with the Maintenance Person to monitor all maintenance activities in an effort to ensure resident requests and preventative maintenance programs are performed correctly and in a timely manner.
- Manages the overall marketing and promotional efforts more specifically, manages advertisements including all on-line and in-print ads, signage, mailings and other distributions as required by Regional Manager.
- Maintains a positive relationship and open communication with all Corporate, Administrative and Maintenance staff to ensure excellent customer service, teamwork and accountability.
- Ensures the completion of various daily, weekly, and monthly reports in a timely and accurate manner.
- Reviews reports and makes operating recommendations to the Regional Vice President.
Qualifications:
- A minimum of three to four years previous experience in residential or commercial property management is required.
- Marketing and budgeting experience preferred as well as sales or multi-family leasing and/or product sales experience.
- Excellent training ability and experience with training multiple staff members is preferred.
- Minimum of one-year previous supervisory experience is required.
- A strong familiarity with unit turn, maintenance, grounds keeping, painting and landscaping procedures is essential. The Ideal Candidate must have the following attributes:
- Excellent communication, organizational and leadership abilities
- Consistent follow through on issues and administrative tasks
- Computer literacy and familiarity with on-site software systems - Entrata software experience preferred
- Competency in Microsoft Word, Excel and Outlook
- Strong diplomacy and crisis diffusion skills
- Financial understanding and ability to formulate strategies based on property data
- Ability to deal well with people
- Good verbal and written communication skills
- The ability to prioritize and perform multiple tasks concurrently
- Strong customer service orientation
- Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
- Ability to understand and clearly explain legal documents
- Fluency in English both verbally and non-verbally
- Driver's License required