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Morgantown Operations LLC

Executive Director

Career Insights for Residential Community Manager

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Based on West Virginia data

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What they do

A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.

$55,767 / year median in West Virginia

+15% projected growth

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Job Description

50 Harmony Drive, Morgantown, West Virginia 26505 Job Description The Sr. Executive Director shall have full responsibility for the operation and management of their community and for all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations. Oversee all hiring practices to ensure that the facility is in compliance with local, state and federal laws Approve all hires and terminations Ensure that staff is hired within budgetary guidelines Oversee a weekend manager-on-duty program Oversee Daily Stand-Up Meeting (15 minutes) to include brief updates from each department head on the day's events/needs Participate in preparation of the community budget Train all department heads on maintaining a budget by utilizing budget spend down sheets and oversee budgetary compliance in each department, while also maintaining effective levels of care and primary resident day expense obligation. Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed Maintain oversight of all financial monitoring tools/reports review with appropriate personnel Ensure that community revenue and net operating income budget variance is positive and does not result in a greater than 5% negative variance on a monthly basis. Comply with all local/state/federal regulations and stay aware of relevant changes and updates Plan for and manage the survey process and prepare all plans of correction Maintain good relations with Local/State regulatory agencies Participate in industry organizations to stay abreast of local/state/federal issues/trends Oversee the completion of all risk assessments and necessary family and physician communication for at- risk residents Oversee corporate and state compliance with incident reporting guidelines Maintain or exceed budgeted occupancy Oversee the development and implementation of the marketing plan: Co-chair the marketing team and participate in all meetings Sustain good resident relations through daily visits; monitor resident and family morale Oversee monthly Resident Council Meetings Oversee Resident and Family Grievance Process Ensure enforcement of Resident Bill of Rights Assist in the onboarding and training of assigned Harmony and community leadership/employees Assist in implementing best practices and Harmony standards Assist RDO in onboarding new development communities in their assigned region
Requirements:
Bachelor's degree with a minimum of 3 years' experience working as an Executive Director Must hold current administrative license for the state in which the position is located Demonstrated success managing all aspects of senior community operations Strong sales leadership Ability to build relationships with community groups that will help grow census Strong customer service skills with ability to problem solve Ability to lead a management team and promote staff development Demonstrated record of financial management proficiency Ability to prioritize and manage multiple projects simultaneously Thorough knowledge of state/federal regulations To ensure timely response to community emergencies on weekends or after hours, Executive Director must live within a thirty (30) mile radius of their assigned community. Ability to work flexible hours to include evenings and weekends Must be able to lift, carry, and push up to 25lbs Why Harmony? 401k + Fulltime & Part-time Benefits Packages Training, Development & Career Laddering Great work-life balance Flexible Scheduling