The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health Step into a leadership role that truly makes a difference. As a Supervisor within the Economic Stability Unit, you'll lead a dedicated team delivering critical financial and support services to individuals and families in need. Overseeing a diverse staff of analysts, specialists, and clerical professionals, you'll drive the day-to-day operations. In this role, your leadership ensures accuracy, efficiency, and accountability in delivering vital benefits funded at both the state and federal level. If you're ready to guide teams, shape outcomes, and contribute to a mission that changes lives every day, this is your opportunity to lead with purpose.

Please note:

Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties. Failure to include this information may result in the application being deemed ineligible for further consideration. An ideal candidate should possess the following competencies:

Acting Decisively :

The ability to make timely, confident decisions using sound reason. Acting with

Ethics and Integrity :

The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Building and Supporting Teams :

The ability to combine one's actions and efforts with others to work toward achieving a common goal.

Building Trust :

The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes. C ommunicating

Effectively :

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Developing Performance :

Builds the future potential of others by supporting long-term growth, skill development, and career progression.

Displaying Professionalism :

The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Following Policies and Procedures :

The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Managing Conflict :

The ability to recognize, address, and resolve disagreements constructively while preserving relationships and promoting mutual understanding.

Managing Time :

The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals. Six years of economic stability social services experience; OR Six years of full-time work experience in any field plus three years of economic stability social services experience; OR A bachelor's degree plus three years of economic stability social services experience; OR An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

• Supervise Economic Stability Analysts and Specialists, including training staff, resolving employee and client disputes, approving leave, and conducting performance evaluations across assigned units or multiple parishes.
• Lead the resolution of complaints and conflicts related to program participation by interviewing complainants, investigating issues, and ensuring timely and appropriate outcomes.
• Review staff work and case records to ensure accuracy, timeliness, and completeness in determining eligibility benefits.
• Identify error trends through case reviews, develop and implement corrective action plans, and provide targeted training to improve staff performance and program compliance.
• Monitor and manage workflow by retrieving assignments from the LITE Unassigned Queue and distributing cases to staff to ensure timely processing.
• Interpret policies and provide guidance to staff by maintaining current knowledge of program regulations, collaborating with regional consultants, and delivering ongoing training and professional development.

Position-Specific Details:

Location:

Medical Vendor Administration/ Economic Stability Shreveport Region 7 /

Caddo Parish Appointment Type:

This position may be filled as a Probationary appointment, Promotional appointment , Job appointment (temporary appointment that may last up to 48 months), or Detail to

Special Duty Cost Center:

3052130204 Position Number(s): 50689834

Compensation:

This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity. Economic Stability Supervisor - $24.35 hr / $ 1,948.00 bi-weekly

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.

e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE .

Contact Information:

Samantha Johnson Samantha.

Johnson2@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.