Assistant Housing Director Southern New Hampshire Services, Inc. - 2.8 Manchester, NH Job Details Full-time $32.91 - $33.86 an hour 1 day ago Qualifications Customer communication Staff supervision Confidential information handling Microsoft Excel Microsoft Outlook Team supervision Professional ethics Social service program staff supervision Driver's License Driving Older adults General management Full Job Description Job Description The Assistant Housing Director is responsible for support of senior housing and resident services to ensure the delivery of the highest quality services to CAPHR senior and disabled housing residents. Provides training and technical assistance to the support team to enable CAPHR to meet and exceed service level requirements for each resident and funding source. Responsible for supporting the coordination, implementation and planning of all housing activities in accordance with the Housing Director.

SUPERVISION

Received:

Works under the direction of the Housing Director and general supervision of the Chief Operating Officer.

Exercised:

None RATE:

$32.91 - $33.86 JOB

RESPONSIBILITIES

In conjunction with the Housing Director support the design and direction of program initiatives to ensure delivery of the highest quality services to our residents. Liaison between CAPHR and local HUD field offices, assure all pertinent HUD notices are disseminated to appropriate housing personnel. Support organizational processes for problem solving and process improvement. Support staff to ensure an efficient and operationally sound team and customer service centered approach to senior and disabled resident care through training and technical assistance Partner with leadership to position and successfully represent CAPHR services to the local community, state and federal agencies, and to assist in brand awareness to promote CAPHR. Works in conjunction with Housing Managers to ensure sites are maintained to HUD/Management standards. Monitor adherence to rules, regulations and procedures. Support Housing Managers training and technical assistance to ensure they know how to obtain data and information necessary to evaluate program effectiveness. Support Housing Managers with maintaining site-by-site needs assessments lists. Continually investigate and introduce process improvement measures and present suggestions to Housing Director. Conduct, organize training for housing staff, from tenant selection through ongoing management of the property ensuring completion in accordance with HUD. Implement training programs for staff and identify training opportunities and professional development. Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with CAPHR policy and procedure. Abide by all CAPHR Safety policies and procedures. Present professional and positive image as a representative of CAPHR. Responsible for having adequate knowledge of all CAPHR programs to make referrals to other CAPHR programs which are beneficial to the client and his/her family. Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES

Valid driver's license and ability to travel as needed. Demonstrated leadership experience, including 5-10 years in supervisory or management roles. Experience managing budgets and financial resources (minimum of 5 years preferred). Strong communication, interpersonal, and public relations skills, with the ability to represent the organization in a professional and welcoming manner. Excellent organizational, problem-solving, and decision-making abilities, with a focus on goal setting and results. Commitment to maintaining confidentiality and upholding a high standard of ethics and professionalism. Proven ability to adapt to change, take direction, and respond effectively to supervision. Strong work ethic and dedication to continuous professional growth and leadership development. Genuine interest in the aging population and a demonstrated commitment to supporting the well-being of older adults. Dedication to delivering high-quality services and maintaining a positive organizational image.

EDUCATION AND/OR EXPERIENCE

Minimum four years of College Education in Human Services field. Experience will be considered in lieu of education. Experience in operations management, customer service in a senior care environment. Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Ability to drive statewide on weekly basis - multisite.

PREFERRED EXPERIENCE

Knowledge of local service networks is essential. 6+ years working in a management position in an elderly care environment 6+ years working for a nonprofit Knowledge of local, state and federal housing program rules and regulations Location Manchester, NH Category Housing Contract type Full Time Desired Experience Preferred Education Requirement Bachelor's Degree Wage $32.91 - $33.86 Reference 2026-366