Posting Details The New Mexico Law Enforcement Academy (NMLEA) is the cornerstone of public safety training in the state. As the central hub for certifying and developing law enforcement officers and telecommunicators, NMLEA sets the standard for excellence, accountability, and service. Through a statewide network of nine satellite academies and a robust curriculum, staff prepare the next generation of public safety professionals to serve with integrity, skill, and resilience. The work at the Academy is grounded in the New Mexico Law Enforcement Training Act, but the mission goes far beyond compliance. The NMLEA is building a culture of continuous learning, ethical leadership, and operational readiness-powered by the Acadis® software suite, which enables staff to track, audit, and elevate training outcomes across every jurisdiction in New Mexico. Why does the job exist? The position exists to provide statewide leadership, oversight, and subject-matter expertise for the New Mexico Law Enforcement Academy's Public Safety Telecommunicator (PST) training program. The position ensures the effective administration and continuous advancement of PST training, certification, continuing education, and program standards while serving as the Academy's primary liaison with public safety communications agencies and stakeholders throughout New Mexico. The position ensures the program remains consistent with applicable statutes, administrative rules, Academy policies, and established training standards while responding to the evolving operational and training needs of the state's public safety communications community. How does it get done? This position serves as the lead Public Safety Telecommunications (PST) subject matter expert and is responsible for the overall leadership, management, administration, and delivery of the New Mexico Law Enforcement Academy's Public Safety Telecommunicator training program. The position provides strategic direction, operational oversight, and program governance for the PST program and supervises assigned PST instructors and staff to ensure the effective, consistent, and compliant delivery of statewide public safety telecommunications training. Provides effective leadership in directing, planning, and overseeing PST basic training academies from admission and pre-academy preparation through instruction, testing, completion, and graduation. Responsibilities include directing class scheduling and instructor assignments; overseeing curriculum delivery, student activities, and training resources; managing graduation logistics; and ensuring all operational requirements are effectively executed to support the successful and compliant delivery of the program. Directs and oversees the statewide Public Safety Telecommunicator (PST) training program, including program operations, scheduling, instructional resources, and delivery of training. Serves as the Academy's subject matter expert on PST training, certification, curriculum, and professional development, providing technical guidance to stakeholders and Academy leadership. Supervises and directs PST instructors and program staff, establishing priorities, assigning work, evaluating performance, and ensuring effective instructional coverage. Plans, leads, and delivers PST instruction and related Academy training, including classroom, practical, and testing activities. Oversees student participation and progress, including enrollment, attendance, academic performance, conduct, completion requirements, and remediation. Develops, maintains, and evaluates PST curriculum, instructional materials, assessments, and practical exercises to promote consistent and effective training. Ensures the PST program complies with applicable laws, rules, Academy policies, curriculum requirements, and established training standards. Builds and maintains effective working relationships with public safety answering points, emergency communications centers, law enforcement agencies, instructors, students, and other stakeholders. Evaluates statewide PST training needs and recommends program, staffing, curriculum, and resource improvements to Academy leadership. Who are the customers? The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training. The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public. Ideal Candidate The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training. The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public. Minimum Qualification Bachelor's degree in any field as it pertains to the essential duties AND active New Mexico Law Enforcement Academy General Instructor Certificate or equivalent and six (6) years of experience with 9-1-1 Public Safety Communications Operations subject matter, such as Call Taking, Law Enforcement, Fire, EMS, use of CAD / Dispatch / 9-1-1 Telephone operating systems. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. Must have

ICS - NIMS

Classes 100, 200, 300, 400, NIMS 700, and 800. Must hold or receive within six (6) months of hire, a current New Mexico Public Safety Telecommunicator certification as per §29-7C-6. Employment Requirements Must possess and maintain a valid Driver's License, a current Defensive Driving Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of employment within six (6) months of date of hire. Continued employment is subject to a National fingerprint-based records check within 30 days of assignment and contingent upon remaining felony-free, per Section 5.12.1.1 of the Criminal Justice Information System Security Policy. Local, in-state and out-of-state travel may be required. Overtime may be required to meet deadlines, peak performance periods, time-sensitive information requests, and other projects. This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy. Working Conditions The position is performed in a professional, fast-paced training and law enforcement office environment that involves a combination of classroom instruction, administrative office duties, and interaction with various stakeholders. The work includes exposure to armed law enforcement personnel and requires the appropriate handling of confidential and sensitive information. The position requires extensive use of desktop and laptop computers, including multiple visual display terminals, as well as frequent use of an agency-issued cell phone. Employees must also be able to operate standard office equipment, including multipurpose copier, scanner, and fax machines. Additionally, the position requires the physical ability to lift and carry materials weighing up to 25 pounds. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Jessica Arballo (505) 394-4464 Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.