Assistant Director, Taxpayer Services (EMS Band 4)

Assistant Director, Taxpayer Services (EMS Band 4)  Salary $98,712.00 - $170,076.00 Annually Location Thurston County - Tumwater, WA Job Type Exempt Remote Employment Flexible/Hybrid Job Number 2026-075 Department Dept. of Revenue Division Taxpayer Services Opening Date 04/22/2026 Closing Date 5/10/2026 11:59 PM Pacific Description Department of Revenue (DOR) is looking for a dynamic leader - someone with a strong background in taxation and licensing, strategic leadership, program management, budgeting, policy development and human resources management; to fill the role of Assistant Director of our Taxpayer Services division. This vital leadership position leads the division responsible for taxpayer information, education and business licensing. This includes administration of the state's Business Licensing Service; serving as a resource for state, city, and county licensing partners who regulate the businesses, tax and licensing contact center, industry specific education and taxpayer workshops, legislative implementation support, member of the enterprise-wide Small Business Liaison Team, as well as the legislatively mandated Taxpayer Rights Advocate program. DOR is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. As the Assistant Director of the Taxpayer Services division, you will: Direct, control and coordinate business licensing and taxpayer service functions of the agency. Provide vision and leadership necessary to plan, manage, and direct the activities of the Taxpayer Services division. Oversee 117 professional and support staff that carry out the statutory responsibilities of business licensing and taxpayer assistance in the forms of information, education, and instruction in person, by telephone and by webinar. Work with other Unified Business Identifier (UBI) agencies on business process changes and improvements and serve on the UBI Board. Administer the agency's Education and Outreach program. Oversee the agency's primary centralized contact center. Manage the Taxpayer Services division's annual operating budget. Oversee the Department's Industry Specific Education and other outreach programs. Qualifications The required qualifications are key competencies that you can successfully demonstrate through any combination of experience or education. To join our amazing team, you must possess the following knowledge, skills, abilities, and competencies listed below. Strategic Leadership Interpret statewide trends Guide organizational culture Communicate strategy to diverse audiences Drive agency-wide initiatives Program and Operations Management Operational planning Workflow optimization Performance measurement Service delivery management Policy Development and Interpretation Deep understanding of Washington tax law Ability to translate legislation into operational practice Policy analysis and interpretation Financial and Budget Management Budget development and oversight Fiscal analysis Resource allocation Financial risk assessment Supervisory and People Leadership Coaching and mentoring Performance management Conflict resolution Workforce planning Stakeholder Engagement and Collaboration Relationship building Negotiation and persuasion Interagency coordination Public communication Customer Experience and Equity-Centered Service Equity-centered decision making Inclusive communication Customer experience design Cultural humility Data-Driven Decision Making and Continuous Improvement Data literacy Process improvement (Lean, change management) Analytical reasoning Performance measurement Communication and Public Representation Clear, persuasive communication Public speaking Media-appropriate messaging Ability to translate complex tax concepts Technical Knowledge of Taxation and Licensing Tax law interpretation Licensing system knowledge Regulatory compliance Technical problem solving Equity Competencies The ability to take action to learn and grow. This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington. The ability to take action to meet the needs of others. This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve. Uses an equitable and inclusive approach. Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers.

Preferred Qualifications:

Bachelor's degree and extensive experience managing people and large-scale projects and/or programs.

To be considered:

Complete the online application in detail. Attach a current resume'. Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed. Include three or more professional references with current contact information. Supplemental Information My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is chuckj@dor.wa.gov, or if you prefer, you may contact me by phone at (360) 704-5737. To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching. The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. If you need any assistance during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Employer State of Washington Address View Job Posting for