The Long Term Care Ombudsman Program provides advocacy and complaint resolution for residents in long-term care and assisted living facilities, helping ensure quality of care and protection of resident rights.

Key Responsibilities:

Oversee program operations and ensure adherence to state and federal protocols Recruit, train, and support Ombudsman staff and volunteers to maintain required credentials Maintain accurate case documentation and reporting per monitoring standards Engage community partners to promote program awareness and secure additional funding Provide direct advocacy and complaint resolution for facility residents

Qualifications:

Bachelor's degree in Social Work or a related field Minimum 2 years of professional or volunteer experience with older adults Valid TN driver's license and auto insurance

Skills:

Strong mediation, investigation, and advocacy abilities Knowledge of residents' rights and care standards Proficiency with Microsoft products, case documentation and state reporting systems Excellent communication and relationship-building skills

Work Environment:

Office(TBD) and field-based; regular travel to long-term care and assisted living facilities

Supervises:

Associate Ombudsman (P7), Administrative Assistant Reports to:

Agency Executive Director Selection Procedure:

Best applicant will be selected after interviews with agency management. E.O.E.

Job Type:

Full-time Pay:

From $25.71 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person