Service Scheduler Location:

Pelham, AL 1st Shift, 5/40

Pay Rate:

$21.38 Contractor benefits: Medical, Vision, Dental, 401k Service Scheduler - ADV /

Operations Required Qualifications:

• High School Diploma or GED.
• Previous dispatch experience.
• Clear written and verbal communication skills.
• Detail-oriented.
• Strong planning and organizational skills.
• Timeliness.
• 2 to 3+ years of experience in dispatch and operations, administration, or a related support role.
• 2 years of experience in the HVAC industry.

Position Summary:

• Answer phones and emails.
• Schedule and confirm appointments.
• Enter customer data into company systems.
• Organize workflow, assignments, and correspondence.
• Collect customer information and manage assignments.
• Maintain department calendars and schedules.
• Arrange meetings, conferences, teleconferences, and travel.
• Respond to customer inquiries and direct requests as needed.
• Maintain confidential information.
• Complete database backups.
• Maintain filing and retrieval systems.

Responsibilities:

• Answer office phone calls and service line calls.
• Serve as the second line of defense for incoming calls.
• Book technician jobs.
• Book T&M jobs.
• Order parts or issue purchase orders as needed.
• Dispatch technicians as needed.
• Process material returns.
• Ensure parts are returned in a timely manner.
• Return calls when applicable.
• Keep the warehouse organized by moving parts as needed (no heavy lifting or machine operation).

Must be U.S. Person for purposes of Export Compliance . #

ECL Pay:

$21.38 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Dispatching:

1 year (Required) HVAC industry: 2 years (Required) Schedule management: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Pelham, AL 35124 (Required)

Work Location:

In person