The GSOC provides:

global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM ), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects Key job responsibilities

Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer's orders.
Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
Quickly resolves any potential issues that may impact driver and customer delivery experience.
Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.
Shift work will be required, potentially to include nights, weekends and Public Holidays.
Must be willing to support any schedule during our

DAY , NIGHT

, or MIXED hours shifts.

We are open 24 hours and day and 7 days a week A day in the life The Escalations Specialist will intake both last mile and under the roof emergency incidents that impact operations, life/safety, and Amazon brand.

Assisting in the notification process of Amazon and their stakeholders. Candidates for this role must have conversational level fluency in Romanian Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off ( PTO ) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! About the team The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally. Basic Qualifications

High school or equivalent diploma
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
3+ months of customer service experience/Operation Call/Command Center work environment
Typing skills at 35 words per minute with high accuracy Preferred Qualifications
Demonstrates effective, clear and professional written and oral communication and attention to detail
Demonstrates effective communication, composure, empathy, and a positive professional attitude Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP , Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA , AZ, Goodyear

22.59
31.

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Escalations Specialist - Romanian, Worldwide Operations Security (WWOS)