DUTIES AND RESPONSIBILITIES

• Schedules and coordinates procedure appointments . Scrub surgery schedule for accuracy
• Responds to patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff member.
• Provides ongoing communication with patient(s) regarding authorization and scheduling
• Communicates necessary information to patients, staff, and physicians
• Verifies necessary information and records information in patient's medical record
• Answers questions regarding patient's upcoming procedures

SKILLS:

• Excellent interpersonal skills (tact, discretion and courtesy necessary to interact cordially and effectively).
• Excellent critical thinking, troubleshooting, and analytical skills.
• Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
• Represent the practice in a professional manner related to appearance, communication and the maintenance of patient confidentiality.
• Ability to multi-task in a fast-paced environment.
• Ability to communicate effectively and compassionately with patients, co-workers, management, and providers.

QUALIFICATIONS

• Knowledge of medical terminology and anatomy
• Excellent written and verbal communication skills
• Understand/Perform training on practice management software
• Continue to expand knowledge of practice management software as updates occur
• Follow all Standard Operating Procedures

MINIMUM QUALIFICATIONS

• High school diploma or GED
• Excellent organizational skills and strong customer service orientation are required with strong background with computers and data entry.

PREFERRED QUALIFICATIONS

• 1-2 years of experience working in a pain management office

JOB TYPE

Full-time

BENEFITS

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance .

Life Insurance Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Medical office: 2 years (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person