Service Scheduler / Office Assistant Custom H2O Brea, CA Job Details Full-time $20 - $23 an hour 4 hours ago Benefits Health insurance Paid time off Qualifications Microsoft Excel Microsoft Outlook Filing Administrative experience High school diploma or GED Organizational skills

Full Job Description Position Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Service Scheduler / Office Assistant . This dual-role position is responsible for coordinating service appointments, managing office administrative tasks, and providing exceptional support to both customers and field technicians

Key Responsibilities:

Scheduling & Dispatch:

Coordinate and schedule service appointments for technicians based on customer needs and technician availability. Communicate with customers to confirm appointments, update schedules, and provide service timelines. Dispatch service personnel efficiently while managing real-time schedule changes. Maintain scheduling software or calendars to ensure optimal productivity.

Customer Service:

Answer incoming phone calls and emails, responding to customer inquiries in a professional and courteous manner. Provide updates to customers regarding service times, technician arrival, or delays. Handle basic troubleshooting or information requests before escalating to service staff.

Administrative Support:

Maintain accurate records of service calls, work orders, and client communications. Assist with data entry, filing, and document management. Prepare invoices, track service orders, and follow up on billing inquiries. Order office and service-related supplies as needed.

General Office Duties:

Greet visitors, handle mail, and maintain a clean, organized front office environment. Support management and team members with administrative tasks or special projects as assigned.

Requirements:

High school diploma or equivalent; additional administrative training or certification is a plus. Previous experience in scheduling, office administration, or customer service preferred. Experience in a service-based industry (Water Filtration). Excellent communication and interpersonal skills. Proficient in Microsoft Office (Word, Excel, Outlook) and scheduling software. Strong organizational skills and attention to detail. Ability to multi-task and work in a fast-paced environment. Problem-solving skills and a proactive attitude.

Work Schedule:

Full-time, Monday-Friday (occasional weekend/on-call support may be required depending on business needs).

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

Health insurance Paid time off Ability to

Commute:

Brea, CA 92821 (Required) Ability to

Relocate:

Brea, CA 92821: Relocate before starting work (Required)

Work Location:

In person