A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
Carrier Operations Coordinator Professional Search Group
OC, LLC - 4.0
Cypress, CA Job Details Full-time $65,000 - $75,000 a year 1 day ago Qualifications Customer communication Full Job Description Professional Search Group OC is partnering with a growing IT Managed Services Provider (MSP) in Orange County to identify a highly organized Carrier/Operations Coordinator . This is an excellent opportunity for someone who enjoys managing multiple projects, coordinating with telecommunications carriers, and supporting day-to-day operations in a fast-paced technology environment. As a Carrier/Operations Coordinator , you'll serve as the primary point of contact for carrier order management while providing operational support across the organization. This role is ideal for someone who thrives on organization, communication, and ensuring projects move efficiently from start to finish. You'll also cross-train within operations to provide backup support as business needs evolve. Key Responsibilities Manage carrier service orders from submission through completion. Coordinate installation timelines, service activations, and project milestones with telecommunications carriers. Serve as the liaison between clients, carriers, vendors, and internal technical teams. Monitor order status, proactively identify delays, and communicate updates to stakeholders. Maintain accurate project documentation, order records, and internal tracking systems. Assist with project coordination for client implementations and technology deployments. Support day-to-day operational activities and provide backup coverage for the Operations Specialist when needed. Ensure all projects are completed accurately, on time, and within established service expectations. Collaborate with engineering, sales, and customer support teams to deliver an exceptional client experience. Continuously identify opportunities to improve operational processes and workflow efficiency. Qualifications 2+ years of experience in project coordination, carrier coordination, operations, or a similar administrative role. Experience working within an IT Managed Services Provider (MSP), telecommunications, internet service provider, or technology environment is strongly preferred. Strong project management and organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills. High attention to detail with exceptional follow-through. Proficiency with Microsoft Office Suite and CRM or project management software. Ability to work independently while collaborating effectively with cross-functional teams. Customer-focused mindset with strong problem-solving abilities. Preferred Qualifications Experience coordinating telecom, internet, VoIP, or networking service orders. Familiarity with carrier portals and telecommunications order management. Experience supporting operational processes in a technology-focused organization. Professional Search Group OC partners with leading organizations throughout Southern California to connect exceptional professionals with outstanding career opportunities. If you're looking to grow your career as a Carrier/Operations Coordinator while gaining exposure to project management and operations within a thriving IT Managed Services Provider, we'd love to hear from you. Apply today through Professional Search Group OC !
