Operations Center Specialist (Off Site)

Operations Center Specialist (Off Site) Gardena, CA Job Details Full-time From $17.50 an hour 11 hours ago Benefits 401(k) Qualifications Employee onboarding Record keeping Spanish Stress management Staff scheduling Emergency dispatch experience Data reporting English Mid-level Decision making Patrolling Patience Security Onboarding process management Escalation handling Leadership Communication skills Staffing management Full Job Description About

SECURICO

™

SECURICO

™ is a leading provider of professional security services, committed to safeguarding people, property, and assets through innovation, reliability, and excellence. We are seeking a highly organized Security Operations Center (SOC) Specialist to oversee daily field operations, monitor guard performance, and ensure seamless scheduling and dispatch coordination. Position Overview The SOC Specialist serves as the operational backbone of SECURICO's guard force, ensuring real-time performance monitoring, efficient scheduling, and proactive problem-solving. This role combines live monitoring of security officers, managing dispatch communications, tracking site coverage, and supporting operational oversight across multiple client regional locations. Key Responsibilities Monitoring & Oversight Continuously monitor live guard activity through tracking software, ensuring posts are covered and duties are being fulfilled. Conduct performance checks, verify guard patrols, and document compliance with post orders. Serve as the central point of contact for emergency response, escalations, and incident coordination. Dispatch & Scheduling Manage and update the daily schedule to ensure all client locations are properly staffed. Dispatch replacement officers and coordinate coverage for call-offs, no-shows, or emergencies. Maintain accurate records of shift changes, schedule adjustments, and coverage solutions. Performance Tracking & Reporting Track and document guard attendance, punctuality, and site performance. Generate daily operational reports and highlight performance issues for management review. Escalate performance concerns to field supervisors and management for corrective action. Operational Support Liaise with the HR and Operations Divisions to align staffing with client requirements. Assist in onboarding coordination, site assignments, and operational briefings for officers. Uphold SECURICO's operational standards, policies, and procedures.

Qualifications Required:

Proven experience in a security operations center, dispatch, or scheduling environment. Strong multitasking skills with the ability to manage live monitoring, calls, and scheduling simultaneously. Excellent communication skills, both written and verbal. Proficiency in security guard management platforms (e.g., Silvertrac, Trackforce, or similar) and scheduling software. Ability to remain calm under pressure and make quick, sound decisions.

Preferred:

Experience in the private security industry or similar field. Familiarity with performance tracking and incident reporting systems. Bilingual (English/Spanish) a plus. What We Offer Competitive hourly pay with overtime opportunities. Growth potential into supervisory and management roles. Hands-on experience with leading security operations technology. A dynamic team environment focused on operational excellence. How to

Apply:

Directly through indeed. Be part of

SECURICO

™'s elite operations team and help us ensure seamless security coverage across our client portfolio.

Job Type:

Full-time Pay:

From $17.50 per hour

Benefits:

401(k)

Work Location:

In person