Client Care Coordinator/Scheduler - Senior In-Home Care Agency Visiting Angels of La Mesa - 3.9 La Mesa, CA Job Details Full-time From $30 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Patient scheduling systems Microsoft Excel Microsoft Outlook Interpersonal skills Writing skills Staff scheduling Client rapport building Working with seniors High school diploma or GED Personal service experience with elderly individuals Task assignment Healthcare software applications Office experience Full Job Description Client Care Coordinator/Scheduler Job Description

POSITION PURPOSE

The Client Care Coordinator/Scheduler isresponsible for the coordination of services including, but not limited, to: Scheduling caregivers, ensuring adequate staffing, and guaranteeing continuity of care that results in superior client care as well as caregiver and client satisfaction.

Care Coordinator/Scheduler reports directly to:

CLASSIFICATION

SUPERVISION

EXERCISED

None

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

The duties and responsibilities described below do not represent a comprehensive list for the position. Additional tasks may be assigned periodically as necessitated by the business demands.

• Complete duties as assigned by Management.
• Maintain company standards in providing superior client care by implementing high- quality care standards and exceptional customer service
• Schedule caregivers to staff hours of service for new clients and open hours/shifts on existing cases. Ensure consistency, accuracy, and adequacy in clients' schedules.
• Develop the Plan of Care in accordance with client needs and wishes; update as warranted. The goal is to provide guidelines for the caregivers to follow based on client needs and wants, all while remaining safe and maintaining dignity
• Conduct supervisory visits in the home and ensure that services are provided in accordance with the Plan of Care. Conduct supervisory visits to client's home, preferably when the caregiver is present. Review the care plan to determine relevance and accuracy. Adjust care plan based on any changes in client condition or ability. Communicate changes to all care staff involved in the case.
• Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously
• Maintain computer schedules and timely data entry for schedules and client information.
• Be prepared to fill in last-minute open shifts yourself if no caregiver available.
• Being available to work outside of office hours and weekends as needed.
• Answer the telephone and greet the public.
• Assist with all general office duties.
• Recruit and advertise for direct care staff.
• Support staff in assigned project-based work.
• Organize and maintain file systems in compliance with office policies and regulations.
• Assist with budgeting and payroll.
• Be dependable: arrive on time and complete assigned tasks with minimal supervision.
• Ensure that employee files are complete by entering appropriate information into the scheduling system in a timely manner.
• Maintain and appropriately file documentation on all current and past caregiver employees.
• Ensure timely copying and filing of appropriate caregiver and client documentation.
• Recognize and reward good job performance and promote caregiver recognition.
• Maintain positive relationships with clients and referral sources.
• Independently respond to and resolve client complaints and concerns.
• Communicate and refer appropriate matters to Case Manager.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client's families.
• Communicate and reinforce Visiting Angels' policies and procedures, Basic 12 and the Points System to caregiver staff.
• Maintain regular, predictable attendance.
• Perform other functions, as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS

• High school diploma and two years of experience in an office setting, preferably in private duty homecare.
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
• Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while appropriately managing interruptions.
• Work independently with minimal direction and/or supervision after training.
• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Ability to lawfully work in the

U.S. PHYSICAL/ENVIRONMENTAL DEMANDS

• Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 50 lbs., if working with clients.
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet requirements of this position.
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
• Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.
• All of the above demands are subject to the ADA requirements.

Job Type:

Full-time Pay:

From $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you fully vaccinated against

COVID-19?

Have you reviewed and understood the job description and the responsibilities of this position prior to applying? (Required) Does your resume include all of your relevant home care work experience? Please apply only if you have prior work experience in a senior home care setting.

Experience:

working in office environment: 5 years (Required) CNA or equivalent Senior in-Home Care work: 5 years (Required)

Work Location:

In person