Operations Assistant

KIM TANG MD INC

Lake Forest, CA Job Details Part-time $18 an hour 1 hour ago Qualifications Customer communication HIPAA Health information regulatory compliance Productivity software Full Job Description

JOB TITLE

:

OPERATIONS ASSISTANT EMPLOYER

:

KIM TANG MD INC DEPARTMEN T

OPERATIONS

REPORTS TO

:

OPERATIONS MANAGER EFFECTIVE DATE

: 07/31/2026

SUMMAR Y:

Under direct supervision of the operations manager, the operations assistant will perform duties specific to this office, overseeing day-to-day activities, managing and organizing patient health record requests, and counting current product inventory.

DUTIES AND RESPONSIBILITIES

Issues medical files to persons and agencies according to laws and regulations. Retrieves files and/or specific materials upon request and with proper authorization. Ensures that all medical records are protected and kept confidential Accurately controls and tracks physical inventory. Receives online retail orders and prepares order shipments Maintains status of orders through entire process Receives and routes digital files to appropriate personnel Processes outgoing mail Completes clerical duties, including answering product order and medical record phones, and responding to emails, and written and electronic tasks. Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Familiarity with Microsoft Office Suite Strong attention to detail with excellent organizational skills. Outstanding communication and interpersonal abilities. Knowledge of HIPAA requirements.

COMPETENCIES

Diversity

• Shows respect and sensitivity for cultural differences; Promotes a harassmentfree environment Ethics
• Treats people with respect; Works with integrity and ethically Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative
• Volunteers readily; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently. Problem Solving
• Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies to improve performance; Monitors own work to ensure quality. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Written Communication
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Exceptional technical writing skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Occasionally required to stand Occasionally required to walk Frequently required to sit Frequently required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, or stoop. Occasionally required to stand on a footstool or ladder to reach product on upper shelves. Continually required to talk or hear The employee must occasionally lift and /or move more than 10-20 pounds Items heavier than 10-20 pounds are occasionally moved with the assistance of a coworker