About Us Heaven's Hands Home Care is a premier, private-pay non-medical home care agency dedicated to delivering exceptional, compassionate care to clients throughout the San Fernando Valley and greater Los Angeles regions. We pride ourselves on reliability, professional integrity, and elevating the standard of in-home support for seniors and individuals requiring daily living assistance. Position Overview We are seeking a highly organized, detail-oriented, and tech-savvy Administrative & Scheduling Coordinator to join our team in our Woodland Hills office. In this role, you will serve as the heartbeat of our daily operations—managing caregiver schedules, coordinating client care logistics, and ensuring seamless communication between clients, families, and our care staff. Direct hands-on experience using AxisCare home care software is strictly required for this position.

Key Responsibilities Caregiver & Client Scheduling:

Utilize AxisCare to build, manage, and optimize weekly and monthly schedules, matching caregiver skills, availability, and geographic locations with client care plans.

Shift Management & Fill-Ins:

Rapidly handle call-outs, emergency shift coverage, and schedule adjustments in real time to ensure uninterrupted, high-quality client care.

Administrative Support:

Maintain accurate electronic records, manage client and caregiver files, and assist the executive and financial teams with general office administration and documentation.

Communication Hub:

Act as the primary point of contact for incoming calls, inquiries, and routine updates from caregivers, clients, and family members with a warm, professional, and empathetic demeanor.

Compliance & Data Entry:

Ensure all scheduling entries, visit verifications (EVV), and compliance logs are accurately and promptly documented within AxisCare.

Qualifications & Requirements AxisCare Proficiency:

Must have proven, hands-on experience using AxisCare home care scheduling and management software. (Applications without AxisCare experience will not be considered).

Industry Experience:

Minimum of 1-2 years of administrative, staffing, or coordination experience within the non-medical home care, healthcare, or senior living sector.

Work Location:

This is an in-office position based in Woodland Hills, California. Reliable daily transportation to the office is required.

Organizational Skills:

Exceptional multi-tasking abilities with the capacity to thrive in a fast-paced environment, prioritize urgent requests, and maintain a calm, structured approach under pressure.

Communication:

Outstanding verbal and written communication skills, with a professional and compassionate phone and in-person presence.

Tech Literacy:

Strong proficiency in general office software (Google Workspace / Microsoft Office, cloud-based tools, and data enter Competitive starting compensation aligned with experience. A supportive, collaborative, and mission-driven team environment. Opportunities for professional growth as our agency expands across the Los Angeles region.

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Life insurance Paid time off

Work Location:

In person