Operations Assistant Saddleback Lanes Mission Viejo, CA Job Details Full-time $20.30 - $24.40 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Professional development assistance Flexible schedule Life insurance Qualifications Customer communication Teamwork Customer service Moving Administrative experience Attention to detail Organizational skills Full Job Description Saddleback Lanes is a well-established bowling and entertainment center serving the Mission Viejo community. We provide a welcoming environment for casual bowling, leagues, group events, birthday parties, arcade entertainment, dining, and other social activities. We are seeking a dependable, organized, and customer-focused Operations Assistant to support our day-to-day operations. This position is ideal for someone who enjoys working in an active environment, communicates well with others, and is comfortable handling a variety of operational and customer service responsibilities. Position Overview The Operations Assistant helps ensure daily activities throughout the facility run smoothly, efficiently, and professionally. This position provides support with guest services, event preparation, operational supplies, facility organization, administrative tasks, and coordination between team members. The ideal candidate is reliable, detail-oriented, adaptable, and able to manage multiple priorities in a busy entertainment environment. Previous experience in customer service, hospitality, entertainment, or general operations is helpful but not required. Training will be provided for the right candidate. Key Responsibilities Support daily operations throughout the bowling and entertainment center Assist guests with general questions, directions, and basic service needs Help coordinate bowling activities, reservations, leagues, parties, and group events Assist with preparing areas for birthday parties, corporate events, and other scheduled activities Communicate with team members to help ensure events and reservations are prepared on time Monitor operational areas and report maintenance, equipment, or service issues Assist with organizing operational supplies, equipment, and materials Help receive, organize, and distribute supplies as needed Maintain accurate basic records, checklists, and operational documentation Assist with tracking inventory levels of frequently used supplies and materials Support opening, closing, and shift transition procedures as assigned Help maintain clean, organized, and guest-ready common areas Coordinate with front desk, food service, event, and facility staff as needed Respond professionally to routine guest questions and concerns Follow established company procedures and workplace safety guidelines Assist management with general administrative and operational tasks Perform additional duties as needed to support smooth daily operations Qualifications Previous experience in customer service, hospitality, entertainment, administrative support, or operations is preferred but not required Strong organizational skills and attention to detail Friendly and professional communication skills Ability to work effectively in a busy, customer-facing environment Ability to manage multiple tasks and changing priorities Dependable attendance and punctuality Basic computer and data-entry skills Ability to follow written and verbal instructions Comfortable working independently and as part of a team Positive, flexible, and service-oriented attitude Willingness to learn different areas of facility operations Physical Requirements Ability to stand and walk for extended periods Ability to move throughout different areas of the facility during the shift Ability to bend, reach, carry, and perform light physical tasks as needed Ability to assist with moving supplies, event materials, and equipment safely What We Offer Training and support for job-specific responsibilities Friendly and team-oriented work environment Opportunity to gain experience in entertainment and hospitality operations Variety of customer service and operational responsibilities Opportunity to learn multiple areas of the business Potential for additional responsibilities and professional growth Join Our Team At Saddleback Lanes , creating a positive guest experience depends on teamwork, organization, and dependable daily operations. Our Operations Assistant helps keep activities coordinated, supports our team, and contributes to a welcoming environment for every guest. If you are organized, dependable, customer-focused, and enjoy working in an active and social environment, we encourage you to apply for our Operations Assistant position.

Pay:

$20.30 - $24.40 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person