Office Operations Coordinator

Office Operations Coordinator Roseville, CA Job Details Part-time From $20 an hour 14 hours ago Qualifications Phone communication Procedural guides Process improvement Improving operational efficiency Administrative experience Schedule management Phone customer support Office management Pest Control License Entry level Client interaction via phone calls Full Job Description Read This First This is not a passive administrative role. We are looking for someone who can be relied on to stay organized, follow through without reminders, and take ownership of how the day-to-day operations run. If you prefer being told exactly what to do, need frequent reassurance, or rely on others to solve problems for you, this will not be a good fit. About Us Black Sheep Pest Protection is built to be a steady, professional place to work in an industry that often feels rushed and reactive. We operate Monday through Friday and respect personal time. We do not build our business on last-minute schedule changes or unpredictable hours.

Our approach is simple:

Take care of the team → the team takes care of the customer → the customer takes care of the business. We are growing quickly and looking for the right person to grow with us. About the Role This role combines customer communication, scheduling, and administrative work with a strong focus on organization and operational improvement. You will be the first point of contact for customers while also helping bring structure, clarity, and consistency to how the business runs behind the scenes. In a smaller company, the work you do here will have a direct and visible impact. The more organized and effective you are, the more the business improves as a result. This role starts part-time and is expected to grow into full-time within the next few months as performance and business growth align. What You Will Be Responsible For Customer Communication & Scheduling Answer phone calls, emails, and messages professionally Help customers with scheduling, questions, and concerns Manage and adjust technician routes throughout the day Communicate clearly with both customers and technicians Organization & Systems Create and maintain organized systems for tasks, notes, and processes Help document and improve standard operating procedures (SOPs) Keep information accurate, consistent, and easy to access Identify recurring issues and help solve them permanently Ownership & Follow-Through Complete tasks without needing reminders Track open items and ensure nothing falls through the cracks Follow up consistently with customers, technicians, and internal tasks Take responsibility for outcomes, not just activity Accountability & Team Support Be comfortable following up with others to ensure tasks are completed Help keep the team organized and aligned Contribute to a team environment focused on reliability and consistency Who Will Do Well Here This role is best suited for someone who is both hungry and humble. Hungry enough to want more responsibility, grow with a company, and take pride in building something — not just maintaining it. Humble enough to learn quickly, accept feedback, and focus on doing things the right way instead of needing recognition or control. If you are looking for a place where strong performance leads to real growth and increased responsibility, this will be a good fit. If you are looking for a role with minimal expectations, fixed responsibilities, or little accountability, this will not be a good fit. This Role IS for

Someone Who:

Follows through — if you say it will get done, it gets done Takes initiative instead of waiting for direction Enjoys organizing systems, lists, and processes Learns quickly and does not need repeated instruction Is comfortable holding others accountable when needed Communicates clearly, calmly, and professionally with customers Wants to be part of a growing team and contribute to that growth This Role Is NOT for

Someone Who:

Needs constant reminders or supervision Repeats the same questions instead of learning and documenting Gets overwhelmed when multiple things are happening at once Avoids ownership or hesitates to make decisions Seeks high flexibility without first establishing reliability Prefers reacting to tasks rather than improving how things are done Schedule Monday through Friday 8:00am-5:00pm Part-time to start This role is expected to grow into full-time within the next few months for the right person. Compensation Starting at $20/hour Commission opportunities available (discussed during interview process) There will be a $1/hour increase upon obtaining a pest control license Additional increases available for completing relevant certifications over time Strong performance is recognized quickly. This is not a role where growth takes years. Final Note We are looking for someone who understands that growth takes effort, takes pride in doing things the right way, and wants to be part of building something — not just showing up for a job. Apply If You want to be relied on, take ownership of your work, and grow into a larger role as the business grows.

Pay:

From $20.00 per hour Application Question(s): Describe a time a customer was upset, stressed, or unhappy with a service. What did you do, what did you say, and what was the outcome?

Work Location:

In person