Hyper Care Onsite Supervisor

About the Opportunity Our client is an innovative robotics and automation software company supporting large-scale automated warehouse and distribution operations across North America. They are seeking Hyper Care Onsite Supervisors to provide onsite operational support during critical post-deployment phases at customer facilities.

This role is ideal for someone who is technically savvy, dependable, solutions-oriented, and comfortable being the "boots on the ground" support presence after deployment teams transition offsite.

This is not a highly technical engineering role and does not require coding or advanced troubleshooting experience. Instead, this position focuses on operational oversight, escalation coordination, communication, and ensuring day-to-day support continuity during live production environments. Responsibilities Serve as the onsite support contact during Hyper Care support periods following automation deployments Monitor robotic and automation systems during active production shifts Escalate issues to remote technical support and engineering teams when needed Assist with basic operational support and coordination activities onsite Support production startup procedures and system readiness checks Maintain communication with customer operations teams and remote deployment engineers Perform light onsite tasks such as: Cleaning camera lenses or sensors Assisting with minor spill cleanup around robotic equipment Verifying systems are operational and ready for production Restarting or initiating systems per established procedures Provide status updates and communicate operational concerns quickly and professionally Help ensure a smooth transition after deployment engineers leave the site Ideal Background We are looking for individuals who are: Technically curious and comfortable around automation or warehouse technology Strong communicators with a customer-service mindset Dependable and proactive Comfortable working independently onsite Able to stay calm under pressure and escalate issues appropriately Hands-on and willing to jump in where needed Experience in any of the following environments is helpful: Warehouse operations Distribution centers Manufacturing Logistics Technical support coordination Field support Deployment support Operations supervision Qualifications Prior experience in warehouse, manufacturing, logistics, operations, or technical support environments preferred Basic technical aptitude and comfort working around automation systems Ability to follow procedures and communicate effectively with remote support teams Strong attendance and reliability Ability to work onsite for the full project duration No coding or advanced engineering experience required Additional Information No travel required once assigned to a site Contract lengths may vary based on deployment schedules Opportunity to support cutting-edge warehouse automation technology in live production environments Potential for future projects/extensions as additional deployments launch

Pay:

$35.00 per hour

Work Location:

In person