Priority 1 Home Services is looking for an organized, dependable Service Operations Coordinator to help manage the daily flow of our home-service operations. This is not a field technician position. This person will serve as the administrative hub between our customers, property-management clients, technicians, and field leadership. The primary responsibility is making sure jobs move smoothly from the time a work order is received through scheduling, completion, invoicing, and final closeout. The right person will be highly organized, comfortable working with multiple software platforms, able to manage changing priorities, and strong at following through without constant supervision.

PRIMARY RESPONSIBILITIES

Receive and process incoming work orders from multiple property-management systems, email, phone, and other sources Create and maintain accurate jobs and work orders Coordinate scheduling with customers, tenants, technicians, and property managers Maintain the daily technician schedule and make adjustments when priorities change Ensure technicians receive clear job scopes, access information, photos, and supporting documentation Monitor open jobs and follow up on work waiting for scheduling, approval, materials, or additional information Review technician notes and photos after service visits Identify incomplete work, missing documentation, return visits, and additional repairs requiring approval Prepare clear, accurate customer invoices based on completed work Track completed but uninvoiced jobs and help ensure work is billed promptly Communicate additional work and pricing changes to customers and property-management clients Document customer approvals and authorization details Coordinate follow-up visits and unresolved work Maintain accurate job statuses and records inside Jobber Assist with quote administration and follow-up Help identify jobs that have stalled and take action to move them forward

WHAT WE ARE LOOKING FOR

Strong organizational skills Excellent follow-through Comfortable managing multiple priorities at the same time Strong computer and software skills Clear written and verbal communication High attention to detail Ability to make routine decisions independently Comfortable asking technicians for missing information or clarification Ability to recognize when something needs to be escalated rather than guessed Professional communication with customers, tenants, property managers, and team members

PREFERRED EXPERIENCE

Experience in any of the following is helpful, but not required: Home services Property management Maintenance coordination Dispatching Scheduling Jobber AppFolio Property Meld Rentvine Construction or repair terminology We are more interested in finding someone who is organized, dependable, technologically capable, and able to learn our systems than someone who already knows every aspect of home repair.

SCHEDULE

Full-time position. Monday through Friday.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person