Company Overview At CGA Holdings our referred in-home caregivers provide a range of services aimed at ensuring the comfort, safety and compassionate care of a family's loved ones. Home care isn't just tailored for aging seniors seeking care in the comfort of their homes; it's also a valuable option for those recuperating from surgery, living with special needs, or managing chronic conditions. In-home caregivers can offer both short-term and long-term services, guaranteeing a family's loved one's comfort and well-being in the familiar surroundings of their own home, whether their needs call for support over a few months or several years. Our administrative team plays a significant role in supporting our clients and caregivers. Being a Compassionate Expert is a team commitment with a dedication to delighting every client and to delivering services at the highest level of excellence possible. This position is critical to the growth goals of CGA and RCHH and our commitment to delighting clients every day. Position Summary Reporting to the Regional Administrator, the Operations Coordinator provides high-level administrative and operational support to facilitate the efficient day-to-day management of registry operations. This role serves as a key resource by coordinating meetings, preparing reports, managing projects, tracking operational metrics, organizing communications, and assisting with various administrative functions. The successful candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities while handling confidential information with discretion. Key Responsibilities Executive Administrative Support

• Manage calendars, schedule meetings, coordinate travel arrangements, and assist with daily prioritization of Regional Administrator activities. Coordinate and prepare meeting agendas, materials, presentations, and follow-up action items. Reporting & Operational Tracking
• Prepare recurring operational reports, dashboards, scorecards, and KPI tracking documents. Monitor deadlines, maintain project trackers, and provide status updates on key initiatives. Communication Management
• Draft, edit, and distribute emails, reports, announcements, and correspondence on behalf of the Regional Administrator. Serve as a liaison between the Regional Administrator, Administrators, caregivers, and corporate departments. Project & Process Support
• Assist in the implementation and coordination of operational projects, process improvements, and special initiatives. Maintain project documentation and ensure timely completion of assigned tasks. Data & Documentation Management
• Organize files, policies, procedures, and compliance-related documentation. Ensure records are maintained accurately and updated as needed. Branch Operations Support
• Assist with tracking performance metrics, staffing reports, caregiver registration activity, and operational audits. Support team with administrative requests and information gathering. Confidential Information Management
• Handle sensitive operational, financial, employee, and business information with professionalism and discretion. Administrative Efficiency
• Identify opportunities to streamline administrative processes and improve organizational effectiveness.

Support special projects and initiatives as assigned by the Regional Administrator. Perform other duties and responsibilities as assigned.

Qualifications Education & Experience:

Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field preferred. Minimum of 3 years of progressive administrative support experience, preferably supporting senior leaders or executives. Experience in healthcare, home care, staffing, registry operations, or a related service industry preferred. Proven ability to manage multiple projects, priorities, and deadlines simultaneously. Experience preparing reports, presentations, and executive communications. Strong knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Skills & Competencies:

Excellent written and verbal communication skills. Strong organizational and time-management abilities. Exceptional attention to detail and accuracy. Advanced proficiency in Microsoft Office applications. Ability to analyze data and prepare meaningful reports. Professional judgment and ability to maintain confidentiality. Strong interpersonal skills and customer-service orientation. Proactive problem-solving capabilities. Flexible and adaptable in a fast-paced environment. Team player with a positive attitude and strong follow-through. Capable of working independently and exercising discretion and independent judgment. Ability to prioritize competing demands and meet deadlines consistently. Demonstrated initiative and commitment to operational excellence. Work Environment Positivity and a commitment to operational excellence, and a willingness to work cross-functionally is critical to ensure each client experiences "best in home care services" each day This position is designated as an in-person role. EEO Statement CareGivers of America is an Equal Opportunity Employer and Registry. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person