Cabinet Renew is looking for a dependable, organized, and energetic Lead Coordinator / Appointment Setter to join our team full-time at our Sarasota facility. The primary responsibility of this position is simple: respond to new customer leads quickly, communicate professionally, and schedule qualified estimates for our sales team. This is not a cold-calling position. You will be communicating with homeowners who have already contacted our company because they are interested in our services. Speed and follow-up are extremely important. When a new lead comes in through our website, advertising, phone system, or another lead source, your job is to respond quickly—ideally within 2 minutes—follow our call process, gather the necessary information, explain the next steps, and schedule an estimate with the appropriate salesperson. You will also be responsible for tracking every lead and making sure opportunities do not fall through the cracks. When lead volume is slower, you will assist with general office and operational tasks. Primary Responsibilities

• Lead Management & Appointment Setting
• Respond to new incoming leads as quickly as possible, with a goal of contacting new leads within 2 minutes
• Answer incoming calls from prospective customers
• Call and text homeowners who have requested information about our services
• Follow company call scripts and customer communication procedures
• Ask qualifying questions and gather accurate customer and project information
• Explain our estimate and scheduling process clearly and professionally
• Schedule appointments for the sales team
• Enter new customers and appointments accurately into our software
• Maintain and update our lead tracking system
• Track each lead from initial contact through appointment scheduling
• Follow up consistently with leads who do not immediately answer or schedule
• Monitor different lead sources and make sure every incoming opportunity is accounted for
• Help identify leads that have not been contacted, followed up with, or properly updated
• Maintain accurate notes regarding calls, texts, conversations, and appointment status. Office & Operations Support during slower lead periods, responsibilities may also include
• Printing and assembling job packets and folders for production crews and team leads
• Preparing paperwork needed for upcoming projects
• Assisting with basic inventory monitoring and organization
• Updating internal trackers and company systems
• Helping keep office and project information organized
• Performing other light administrative and office duties as needed. What We're Looking ForThe ideal candidate is someone who is
• Fast and responsive — you understand that new leads need immediate attention
• Comfortable on the phone — you can speak confidently and professionally with customers
• Friendly and personable — you enjoy talking with people and creating a positive first impression
• Organized — you can manage multiple leads, appointments, follow-ups, and administrative tasks without losing track of details
• Persistent — if a customer doesn't answer the first time, you continue following the company's follow-up process
• Comfortable with computers and software — you can quickly learn our CRM, lead tracking, phone, and scheduling systems
• Detail-oriented — phone numbers, addresses, appointment times, customer notes, and project information need to be entered correctly
• Dependable and punctual — this is an in-person position and requires consistent attendance
• Able to follow a process — we have scripts, systems, and follow-up procedures designed to help you succeed.

Previous experience in appointment setting, customer service, inside sales, receptionist work, call centers, office administration, home services, or lead management is helpful but not required. We are willing to train the right person who has a great attitude, communicates well, learns quickly, and is comfortable speaking with customers. Schedule Monday through Friday8:00 AM-4:00 PM 40 hours per week

Pay:

$15.00

• $18.00 per hour Expected hours: 35.0
• 40.

0 per week

Work Location:

In person