About Us Piedmont Resin Supply is a manufacturing company specializing in plastic pellets and raw materials used across a variety of industries, including automotive, office furniture, filtration, and lawn and garden applications. We operate as a locally run business with a close-knit team where every role makes a real impact on daily operations. About the Role We are looking for an organized, sharp, and personable Order & Logistics Coordinator to join our office team. This is more than a customer service role; it sits at the intersection of order management, logistics coordination, and internal operations support. You'll serve as a key communication bridge between our customers and our internal manufacturing and warehouse teams, ensuring orders move seamlessly from receipt to shipment. If you thrive in a structured environment, love keeping things organized, and can anticipate the downstream effects of a single change without being handed a step-by-step playbook, this role is for you. Key Responsibilities Receive and process customer orders, inputting all relevant data accurately into internal systems; Coordinate shipping logistics including scheduling ship dates, preparing shipping packages, and arranging carrier pickups or deliveries; Send order confirmations and post-shipment documentation to customers in a timely manner; Maintain and update the daily shipping report, a critical tool for tracking order movement throughout the facility; Identify and communicate change order impacts, when a customer requests a change, proactively address all downstream effects (e.g., updated ship dates, revised carrier arrangements, reprinted labels, etc.); Communicate with customers daily via email (primary) and phone regarding order status, shipping updates, and logistics inquiries; Liaise with internal departments to confirm production and shipping feasibility before confirming changes or commitments to customers; Perform minor inventory data entry transactions as needed; Handle scanning, filing, and related administrative tasks in support of the shipping and order management process; Assist with basic invoicing activities.

What We're Looking For Required:

Prior office or administrative experience, preferably in a manufacturing, distribution, or operations environment Comfortable working with Excel spreadsheets and data — you don't need to be an expert, but spreadsheets should not intimidate you Strong organizational skills with high attention to detail Critical and systems thinking mindset — ability to identify what else is affected when one thing changes Excellent written communication skills; most customer interaction is via email Ability to work effectively with people across different departments, backgrounds, and communication styles Fast and accurate typing skills Self-sufficient and proactive — able to work independently while knowing when to escalate

Preferred:

Experience with purchasing or order management platforms Background in customer-facing coordination roles (account management, member services, operations support, etc.) Familiarity with logistics or supply chain environments

Compensation & Benefits Schedule:

Monday-Friday, 8:00 AM - 5:00 PM | On-site | Occasional busy seasons may require up to 45 hours/week.

In Office Health Insurance:

Available after 60 days; employer covers 75% of individual premium

Dental & Vision:

Employee-paid 401(k): With employer match up to 4% after 6 months

PTO:

2 weeks vacation to start; 3rd week added after 5 years | 7 paid holidays Work Environment & Culture You'll report directly to our Office Manager and work within a small, collaborative team. Our management style is hands-off by design — we hire people we trust and give them the space to own their work. We want someone who takes initiative, stays organized, and comes to leadership with questions rather than waiting to be told what to do.

DO NOT REACH OUT DIRECTLY TO ANY PIEDMONT RESIN SUPPLY EMPLOYEES. IF YOU DO, YOU WILL NOT BE CONSIDERED FOR THE ROLE.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person