Residential Electrical Dispatcher / Customer Service Scheduler We are looking for an experienced, organized, and customer-focused Residential Electrical Dispatcher / Customer Service Scheduler to join our team. This position plays a critical role in keeping our service department running smoothly by answering customer calls, scheduling service appointments, dispatching technicians, and maintaining clear communication between customers and field staff. The ideal candidate is professional on the phone, highly organized, comfortable working in a fast-paced environment, and able to make quick scheduling decisions throughout the day.

Responsibilities include:

Answer incoming customer calls in a friendly and professional manner Schedule residential electrical service calls and appointments Dispatch technicians based on location, skill level, job priority, and availability Maintain and adjust the daily service schedule as conditions change Communicate appointment times, delays, and updates to customers Collect accurate customer information and detailed descriptions of service issues Confirm appointments and follow up with customers when necessary Coordinate with technicians regarding job status, additional work, and scheduling needs Assist with rescheduling, cancellations, emergency calls, and same-day service requests Maintain accurate customer and job information in the company scheduling software Help maximize technician productivity and minimize drive time and downtime Provide excellent customer service from the initial phone call through completion of the service visit Assist with basic office and administrative duties as needed

Qualifications:

Previous dispatching, scheduling, or customer service experience required Residential service industry experience strongly preferred Electrical, HVAC, plumbing, or other home-service dispatch experience is a major plus Excellent telephone and communication skills Strong organizational and multitasking abilities Comfortable handling multiple technicians and appointments at the same time Ability to remain professional with difficult or frustrated customers Strong computer and data-entry skills Experience with service-management software is preferred Dependable, punctual, and able to work well as part of a team We are looking for someone who: Understands that scheduling is about more than filling time slots Can prioritize emergency and high-value service calls Keeps technicians productive throughout the day Communicates clearly with both customers and field employees Takes ownership of problems instead of simply passing them along Provides the level of customer service expected from a professional residential electrical company

Position:

Full-Time Department:

Residential Service Experience:

Experienced candidates preferred

Compensation:

Competitive pay based on experience

Pay:

$22.00 - $30.71 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person