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Flowers Automotive Group
Appointment Scheduler
Career Insights for Scheduler / Operations Coordinator
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Scorecard
Based on Georgia data
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What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$49,240 / year median in Georgia
+10% projected growth
Job Description
Job Summary We are seeking an energetic and detail-oriented Appointment Scheduler to join our dynamic team. In this vital role, you will be the first point of contact for clients and prospects, coordinating and confirming appointments with precision and professionalism. Your proactive communication skills and tech-savvy approach will ensure smooth scheduling processes, enhance client relationships, and support our sales efforts. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and enthusiasm will drive success. Duties Manage inbound and outbound calls to schedule, reschedule, or confirm appointments with clients and prospects Utilize CRM software, including Salesforce, to accurately record appointment details and update client information Employ consultative selling techniques during warm calling to understand client needs and promote relevant services or solutions Coordinate with sales teams and other departments to ensure appointment availability aligns with client requirements Use sales automation technologies to streamline scheduling workflows and improve efficiency Follow up with clients via phone or email to confirm appointments and provide exceptional customer service Maintain detailed records of all interactions, appointments, and communications within the CRM system Experience Proven experience in inside sales, telemarketing, or call center environments with a focus on appointment setting or customer engagement Strong proficiency in CRM software, particularly Salesforce Cloud, and familiarity with sales technology adoption tools Demonstrated ability in negotiation, deal closing, and consultative selling within a B2B sales context Excellent communication skills in English, both verbal and written, with the ability to build rapport quickly over the phone Experience with sales automation technologies, outbound calling campaigns, and sales process management Background in technical sales or technology-driven environments is highly preferred Prior experience in customer service roles that involve client communication and warm calling techniques Join us to be part of a vibrant team dedicated to delivering exceptional service while advancing your career in a fast-growing industry. Your enthusiasm for technology sales combined with your strong communication skills will help us create meaningful connections with our clients every day!