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Southern Heating & Air Middle GA
Front Office Scheduler
Career Insights for Scheduler / Operations Coordinator
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Scorecard
Based on Georgia data
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What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$49,240 / year median in Georgia
+10% projected growth
Job Description
Overview We are seeking a highly organized and proactive office member to oversee daily service operations. The ideal candidate will possess strong clerical skills, have exceptional organizational skills, be proficient at managing service appointments/schedules, and have great organizational skills. This role requires excellent communication abilities, phone etiquette, and a solid understanding of customer service practices. Responsibilities Manage & organize front office to maintain day-to-day operations, including clerical tasks and maintaining filing systems. Utilize WEX FSM (Previously Payzerware) system for Scheduling, communicating, record-keeping and invoicing. Handle incoming calls with professionalism and courtesy, demonstrating excellent phone etiquette. Preform front desk activities, ensuring a positive experience for all visitors and clients. Collaborate with team members to improve office efficiency and workflow. Communicating with service technicians to get customers jobs completed. Handling warranty parts, credits, & service. Experience Proven experience as an office scheduler role. Strong clerical skills with attention to detail in managing documentation. Familiarity with WEX FSM. Familiarity with QuickBooks or other scheduling software is plus. Excellent communication skills, both verbal and written, with the ability to interact effectively. Proficiency in using phone systems and other office equipment. If you are an organized individual with a passion for supporting team success through effective office teamwork, we encourage you to apply for this exciting opportunity!