Job Description < Back to search result Job #: 135356

Title:

Operations Coordinator Position Available Location:

Muscatine Area Salary Range:

$21.00/hour

Position:

Coordinator Description:

For more information call or text Alexia at 563-316-7636 Locally owned flooring company seeking an Operations Coordinator, who is the central hub of their business—owning the coordination of office operations, production scheduling, and marketing execution. This role blends customer service excellence, operational leadership, and marketing coordination. Successful candidate will ensure every project runs smoothly, every customer feels cared for, and every partner (installers, vendors, and marketing teams) is aligned. The Operations Coordinator is the voice of the customer, the organizer of production, and the driver of local marketing execution. Main duties include answering the phone, scheduling appointments, data entry, and processing vendor orders. Must have experience with Microsoft Office including Excel, Word and Outlook.

Hours:

1 st shift - flexible hours (minimum number of hours per week 30)

Pay:

Starting pay $21.00/hr. Key Responsibilities Customer Experience & Office Management Deliver a world-class customer experience with proactive, responsive communication from project start to finish Serve as the primary point of contact for customers—setting expectations, providing updates, and resolving concerns Answer phones, emails, and inquiries with professionalism and urgency Maintain detailed, accurate records in CRM systems (Salesforce or equivalent) Manage scheduling, calendar coordination, and office workflows Ensure all customer interactions align with the brand's 5-star service standard Strong customer communication and coordination are core functions of operations roles that ensure smooth daily workflows and satisfaction. Production & Installer Coordination Own the process from sale to installation completion Schedule and coordinate all installation projects to ensure on-time, high-quality delivery Communicate daily with installers to confirm job readiness and expectations Order, track, and manage materials and inventory to avoid delays Conduct job checks and follow up to ensure customer satisfaction Troubleshoot job-site issues quickly and professionally Maintain production timelines, job costing awareness, and operational efficiency Flooring production roles require coordinating installers, managing schedules, ensuring materials are ready, and maintaining quality and timelines. Vendor & Partner Management Build strong relationships with flooring suppliers, installers, and service vendors Coordinate deliveries, resolve service issues, and maintain accountability Track vendor performance and proactively address challenges Ensure seamless communication between all parties involved in each project Operations roles commonly act as the central communication point between vendors, teams, and customers to maintain efficiency. Marketing Coordination & Lead Management Execute local marketing initiatives including events, home shows, and partnerships Coordinate with the corporate marketing team and external vendors Manage inbound leads and ensure timely follow-up Assist in planning promotions and community engagement efforts Track campaign effectiveness and support brand growth initiatives Operations Excellence and Process Improvement Continuously improve processes to increase efficiency and customer satisfaction Track KPIs such as project timelines, customer satisfaction, and lead conversion Develop and maintain standard operating procedures (SOPs) Identify opportunities to streamline workflows and reduce inefficiencies Operations roles focus on improving processes, aligning teams, and ensuring efficient workflows to meet customer and business goals. Qualifications 2+ years in operations, office management, production coordination, or customer service Experience in flooring, construction, home services, or similar industry preferred Strong organizational and multitasking abilities in a fast-paced environment Excellent communication and relationship-building skills Proficiency in CRM systems, scheduling tools, and Microsoft Office/Google Workspace Problem-solving mindset with attention to detail Positive, team-oriented attitude with a passion for customer service Team Staffing Solutions, Inc. is an

Equal Opportunity Employer Requirements:

Job Type:

Temp to

Hire Post Date:

09/08/2026