at WSP USA in Meridian, Idaho, United States Job Description This Opportunity WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users. To ensure the efficient operation of WSPs internal Compute services in the

AMERICAS

Hub, we are seeking a talented and experienced Senior Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace solutions and services. You will manage and maintain all aspects of Compute operations with a primary focus on the services within the designated Hub. Your Impact Related to Compute services and infrastructure: + Working on highly complex matters and assignments of large scope, impact, and importance. + Working with professionals and management to identify opportunities for improvements in people, processes, and technology. + Leading team members on the development of methods, techniques, and various analytical approaches. + Guiding team members to solve significant problems/issues. + Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. + Performing routine and health maintenance. + Managing upgrades & performance related activities. + Identifying and correcting faults with services and infrastructure. + Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). + Execution of business continuity tests. + Oversight and support of all related service supplier and/or manufacturer activities. + Proactive identification and resolution of issues before they affect service performance. + Identifying any improvements that can improve service levels. + Engaging in the problem management process. + Technical peer review and approvals for all related changes. + Support audit and compliance activities. + Management and maintenance of related platforms. + Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. Who You Are Required Qualifications + Bachelor's degree in information technology, Computer Science, Engineering To view full details and how to apply, please login or create a Job Seeker account