Description 16 Hours/Week The Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Northwestern Medicine Palos Hospital is committed to providing our communities with the highest quality health care through exceptional access to state-of-the-art clinical services with compassionate and personal care.

Responsibilities:

Schedules patient visits. Develops staffing schedules, triage and on-call schedules. Interacts with patients, their representatives, physicians, physician office staff, departmental staff, to gather and ensure accuracy of demographic, billing and clinical information. Develops and distributes required forms, documents and reports with accurate patient information. Enters all data related to scheduling needs. Maintains exemplary level of customer service. Reviews new and previously recorded information with patient, physician and others to ensure accurate collection and analysis of information. Communicates instructions and arrival times to patient for each visits. Accepts and Directs patients calls to appropriate staff or charge nurse. Communicates schedule changes to appropriate staff and or patients. Works with charge nurses and managers to maintain schedules

Qualifications Required:

High School Diploma or GED equivalent. Experience in a customer service role.

Preferred:

Bachelor's degree. Previous experience with an electronic medical records system. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus.

Exception:

New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Qualifications:

Required:

High School Diploma or GED equivalent. Experience in a customer service role.

Preferred:

Bachelor's degree. Previous experience with an electronic medical records system.