Client Coordinator/ Scheduler

Job Description:

We Empower Home Care is seeking a dedicated and compassionate Client Care Coordinator to join our team in Indianapolis. As a Client Care Coordinator, you will play a crucial role in managing caregiver schedules, client care plans, and ensuring the highest quality of care is delivered to our clients. This position requires a proactive approach to maintaining client records, supporting our caregiving staff, and ensuring compliance with all legal and company regulations.

Responsibilities:

Care Coordination:

Manage and coordinate the schedules of caregivers and the care plans for clients to ensure seamless service delivery.

Interviewing:

Finding the best caregivers for the clients.

Training and Support:

Ensure that all caregivers receive the necessary training and ongoing support to meet the needs of our clients effectively.

Record Keeping:

Maintain accurate and up-to-date client records, including care plans, service logs, and health records, ensuring privacy and confidentiality.

Quality Oversight:

Oversee the quality of care provided to clients, conducting regular reviews and updates of care plans as needed.

Regulatory Compliance:

Ensure compliance with all relevant laws and regulations as per 455 IAC 2-15-2(b)(6), maintaining high standards of care and operational integrity.

Family and Client Support:

Act as a liaison between caregivers, clients, and families, providing them with necessary information, guidance, and support.

Supervision:

Supervise caregiver performance, ensuring adherence to established care plans and protocols.

Administrative Duties:

Handle administrative tasks related to client care, including documentation and compliance checks.

Additional Duties:

Coordination of Care Services:

Coordinate non-medical care services for clients, ensuring their daily needs are met in a dignified and respectful manner.

Performance Supervision:

Monitor and evaluate caregiver performance to ensure compliance with care plans and quality standards.

Compliance and Safety:

Ensure that all staff and clients adhere to established health and safety protocols and regulations.

Qualifications:

Must have experience in interviewing. Prefer experience in care coordination or a similar role in home care or healthcare settings. Excellent organizational and communication skills. Strong leadership abilities and a team-oriented approach. Knowledge of healthcare regulations and standards. Compassionate and patient-centered approach to care. Must bring your own laptop at the beginning.

Shift:

Monday-Friday 12pm-5pm We Empower Home Care is committed to providing exceptional care and support to our clients while maintaining a supportive and rewarding environment for our staff. If you are looking to make a significant impact in the lives of others, we would love to hear from you.

Job Type:

Part-time Pay:

$18.00 - $22.00 per hour

Work Location:

In person