We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This is an entry level position in a fast paced veterinary clinic. Our clinic is a two doctor veterinary clinic and offers a fun environment where team work is valued and encouraged. Responsibilities Manage large amounts of incoming calls Create and organize medical appointments for multiple veterinarians Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with Basic Computer Systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

Job Type:

Full-time Pay:

$14.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Paid time off

Shift:

Day shift

Education:

High school or equivalent (Required)

Experience:

Veterinary:

1 year (Preferred)

Work Location:

In person