JOB REQUIREMENTS

Minimum Education High school diploma or equivalent required. Minimum Work Experience Experience in patient registration and clinic scheduling preferred. Required Skills Must be able to multi-task, and possess customer service skills.

FUNCTIONAL DEMANDS

Physical Requirements Sitting

=>32% Walking
16-31% Standing
1-15% Bending/Squatting
1-15% Climbing/Kneeling
1-15% Twisting
1-15% OSHA Category Minimal potential for direct exposures. Visual and Hearing Requirements Must be able to see with corrective eye wear. Must be able to hear clearly with assistance. Color vision ability required. Other Physical/Environmental Demands Lifting
0-50lbs, 50lbs or more with assistance Carrying
0-50lbs, 50lbs or more with assistance Pulling
up to 100lbs Pushing
up to 100lbs

ESSENTIAL FUNCTIONS

Scheduling, rescheduling, canceling and confirming patient appointments. Courteously receiving incoming telephone calls and entering phone messages as needed. Provide positive and courteous customer service over the phone while maintaining a professional presence at all times. Maintains a good working relationship with physicians and their staff. Other duties as assigned.

ORGANIZATIONAL EXPECTATIONS T.J.

Pledge I Will Show Compassion see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer. recognize that each and every interaction I have at T.J. Regional Health matters show kindness and compassion towards my customers at all times be sensitive to the personal and private needs of every customer I Will Cooperate With Others maintain zero tolerance for abusive behavior listen and be willing to accept fault when I make a mistake never underestimate the power of an apology refrain from blame and judgment bring a sense of calm to stressful situations I Will Collaborate With Others value myself and every coworker as an equal part of one GREAT team working together treat others in a way that I would like to be treated participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults speak honestly, seek truth, and act with integrity towards my teammates value the uniqueness and expertise that each team member contributes to the whole meet the need of the moment, regardless of whether or not it is considered part of my job I Will Communicate

smile
at everyone always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away escort any customer in need (visitors, patients) to their destination I Will Adapt To Change be a part of the solution when I am presented with a challenge embrace change and set the example for those around me accept openly when there are changes that T.

J. Regional and/or I have no control over manage the expectations of others by explaining duration and next steps as often as needed I Will Be A Champion serve with passion view myself as an owner of T.J. Regional Health and act accordingly take responsibility for the physical appearance of T.J. Regional Health, including my work area go out of my way to daily thank and compliment my customers and coworkers dare to make a difference and be exceptional constantly try to improve myself and T.J. Regional Health speak positively about T.J. Regional, while at work and in public places outside of work Education Required High School or equivalent or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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