Job Category:

Patient Access\n

Requisition Number:

PATIE002457

Posting Details\n

Posted:

August 21, 2026\nFull-Time\nLocations\nShowing 1 location\nGlasgow, KY 42141, USA Job Details\nDescription Every other weekend, rotation

JOB SUMMARY

Responsible for daily assisting the Patient Access Coordinator and fellow team members with patient access functions including but not limited to: meeting and greeting patients, registration, insurance verification, filing, cashiering and collections, screens and directs telephone calls. Contributes and assists the physicians and staff to create timely, accurate, and quality healthcare. Reports to the Coordinator of Patient Access.

JOB REQUIREMENTS

Minimum Education

High School Diploma or equivalent is required.
Associate's or Bachelor's degree in business or related field is preferred. Minimum Work Experience
Previous healthcare or Physician Practice experience preferred. Required Skills
Excellent customer skills.
Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.
Having the ability to speak clearly and concisely with patients and providers is crucial.
Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.
Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.

FUNCTIONAL DEMANDS

Physical Requirements Sitting

= or greater than 32% Walking
16-31% Standing
1-15% Bending/Squatting
1-15% Climbing/Kneeling
1-15% Twisting
1-15% OSHA Category Minimal potential for direct exposures. Visual and Hearing Requirements Must be able to see with corrective eye wear. Must be able to hear clearly with assistance. Other Physical/Environmental Demands Lifting
0-50lbs, 50lbs or more with assistance Carrying
0-50lbs, 50lbs or more with assistance Pulling
up to 100lbs Pushing
up to 100lbs

ESSENTIAL FUNCTIONS 1.

Greets each patient with a smile and uses AIDET in all interactions. 2. Demonstrates strong organizational skills. Able to multi-task. 3. Answers incoming calls timely, courteously, and professionally. 4. Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills. 5. Ability to work independently on assigned tasks as well as accept direction on given assignments. 6. Responsible for working extended hours including weekends and/or holidays. 7. Performs accurate bedside demographic and insurance capture in the patient care area. 8. Accurately enters patient information into Medical Record database with little or no error. 9. Performs insurance verifications and uses electronic eligibility information to identify patient coverage status and amounts due 10. Accurately records and processes Point of Service Payments. 11. Other duties as requested

ORGANIZATIONAL EXPECTATIONS T.J

Pledge I Will Show Compassion

see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
recognize that each and every interaction I have at T.J. Regional Health matters
show kindness and compassion towards my customers at all times
be sensitive to the personal and private needs of every customer I Will Cooperate With Others
maintain zero tolerance for abusive behavior
listen and be willing to accept fault when I make a mistake
never underestimate the power of an apology
refrain from blame and judgment
bring a sense of calm to stressful situations I Will Collaborate With Others
value myself and every coworker as an equal part of one GREAT team working together
treat others in a way that I would like to be treated
participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health
foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
speak honestly, seek truth, and act with integrity towards my teammates
value the uniqueness and expertise that each team member contributes to the whole
meet the need of the moment, regardless of whether or not it is considered part of my job I Will Communicate
smile at everyone
always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction
follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away
escort any customer in need (visitors, patients) to their destination I Will Adapt To Change
be a part of the solution when I am presented with a challenge
embrace change and set the example for those around me
accept openly when there are changes that T.J. Regional and/or I have no control over
manage the expectations of others by explaining duration and next steps as often as needed I Will Be A Champion
serve with passion
view myself as an owner of T.J. Regional Health and act accordingly
take responsibility for the physical appearance of T.J. Regional Health, including my work area
go out of my way to daily thank and compliment my customers and coworkers
dare to make a difference and be exceptional
constantly try to improve myself and T.J. Regional Health
speak positively about T.

J. Regional, while at work and in public places outside of work Qualifications\nEducation\nRequired High School or equivalent or better. Equal Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. 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