A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
Responsible for contributing to all aspects of cataract surgery, from explaining Refractive Cataract surgery, to scheduling patients for surgery, to following up with them regarding post-operative appointments and medication compliance.
Supervision Received:
Reports to Chief Operations Officer and Practice Manager
ESSENTIAL FUNCTIONS
Punctuality, normal work hours are 8:00 a.m. to 5:00 p.m. Surgery Scheduler provides an essential level of personal attention to each of our surgical patients. S/he will serve as a "one-stop" resource to our patients for both clinical and procedural questions. Responsible for educating Cataract patients regarding their upgrade options for RSC and RSC+ with their procedure, if necessary after their evaluation. Responsible for scheduling patients for surgery and assuring that all pre-and post-operative details are handled efficiently. Along with scheduling patient's first post-operative appointment either back at CES or with their referring Optometrist. Provide pre-operative and post-operative instructions, medication explanations, and answer any surgical concerns. Work with billing department to provide patient with expected expenses and explain the practice's insurance filing policy, applicable to each patient's individual insurance situation. Initiate financial arrangements for patients when necessary. Handle post-operative, follow-up contact with patients, reinforcing compliance with post-operative appointments and medication routines and answering any post-operative questions. E-scribing patient medications for patient as needed. Interact with patients face-to-face and via phone, assuring their surgical needs are tended to accordingly. Prep surgery days, assuring all patients on the surgery schedule are provided with correct medications, signed consents, financial obligations, post-operative appointments etc. Performing other duties as assigned by the
Chief Operations Officer Education :
High school diploma, college degree preferred.
Experience :
Previous ophthalmic office experience preferred, but at least knowledge of surgical procedures, medical terminology, insurance benefits and processing.
Certificate/License:
None.
Knowledge:
Knowledge of organizational policies, procedures and systems. Knowledge of computer systems, programs and applications. Knowledge of research methods and procedures sufficient to compile data and prepare reports. Knowledge of grammar, spelling and punctuation.
Skills and Abilities:
Skill in operating a variety of office equipment. Ability to establish and maintain effective working relationships with other employees and the public. Ability to identify problems, recommends solutions, and analyze information. Ability to establish priorities and coordinate work activities. Excellent communication skills, written and oral. Strong organization skills. Well-organized with attention to detail. Excellent follow-up skills. Ability to manage multiple tasks simultaneously. Ability to work as a team player.
Physical/Mental Demands:
Requires sitting and standing associated with a normal office environment.
Environmental/Working Conditions :
Normal office environment. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as need evolve.
