A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
To be the leading global solution provider for retail technology.
Our Mission:
Define retail IT industry standards and lead our customers to innovative and exciting places!
JOB DESCRIPTION
Spencer Technologies is a global provider of field services and support and related offerings to channel and end users alike. Focused on infrastructure covering cabling through to all the active equipment, Spencer actively helps customers with their digital challenges, supporting them with design, engineering, procurement, deployment, and aftercare needs to enable customers a cost-effective means by which to address these challenges. Spencer services a significant number of well-known brands such as Louis Vuitton, Specsavers, and Swarovski.
Our core values are:
1. Client First 2. Integrity 3. Innovative It is critical that these values resonate with you, and you are willing to make a commitment to actively represent these values in the work that you do. Job Description The Service Scheduler will be assisting in answering phones, communicating with technicians, checking in/checking out, use of database, and general follow-up with clients and technicians. Please note that the hours will be Monday - Friday but will vary. Role and Responsibilities Locate and assign resources for scheduling requests utilizing various tools within our database. Issue and reconcile work orders. Ensure that all documentation has been received. Maintain pricing for work orders within the guidelines set by Spencer Technologies. Assist with maintenance of the existing Subcontractor network. Proficient with basic computer skills, such as MS Word, MS Excel, and Outlook. Strong communication skills - both written and verbal. Ability to multitask and work in a fast-paced, fluid environment. Able to work independently and as a team player. Open availability (evenings and weekends). Education and/or Experience Must be 18 years or older High school diploma or GED and a minimum of 2-4 years of related experience and/or training, or equivalent combination of education and experience. Use of Microsoft Office, including Outlook, Excel, and Word. Ability to keep accurate records on paper and electronically. Able to work independently, with moderate direct supervision. Good written and oral communication skills. Must be able to lift to 50 lbs. Must have mechanical dexterity. Must be flexible with working hours including Saturdays and evenings. Qualifications Minimum 3 years of customer service experience in a fast-paced business environment. Call center and/or dispatcher experience preferred. Excellent working knowledge of Microsoft Business Applications (Excel, Outlook, PowerPoint, and Visio). Good understanding of technology concepts and design, specific focus on store/remote architecture. Retail or multi-store environment experience preferred, but not required. Excellent customer service skills and comfortable with remote/telephone support functions. Strong communications skills (verbal and written). Ability to work in both team environments and as an individual contributor. Ability to sit for extended periods at a keyboard to enter information and read displays. Ability to work various shifts as needed for coverage. Physical Demands and Work Environment 10% Continuously required to stand 10% Frequently required to walk 100% Frequently required to utilize hand and finger dexterity 0% Frequently required to climb, balance, bend, stoop, kneel, or crawl 0% Frequently required to talk or hear 0% Continually work near moving mechanical parts 0% Occasionally work in high, precarious places 0% Continually work around fumes, airborne particles, or toxic chemicals While performing the duties of this job, the noise level in the work environment is usually Quiet/Moderate/Loud. The employee must occasionally lift and/or move up to 50 pounds Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus The above-mentioned job description is subject to change at the employer's discretion. Our Values
CLIENT FIRST
The client is at the center of everything we do. Be responsive. Deliver a quality service. Think Customer.
INNOVATION
Openness to new ideas and experimenting. Speak up when you have a good idea or a better way to do something.
INTEGRITY
Showing up and doing your best everyday. Doing the right thing—even when it is difficult.
