DEFINITION/PRIMARY FUNCTION

This role is responsible for receiving requests to schedule and place orders for BMC/BFS, North Adams Satellite Office and Fairview from all major customer constituencies. The role performs responsibilities within and often beyond the department's customer service standards and quality benchmarks.

POSITION QUALIFICATIONS

(Minimum qualifications are required unless stated otherwise.)

Experience:

Experience in hospital environment preferred. Previous experience in hospital Meditech Scheduling and Admitting functions preferred. Previous experience with Allscripts preferred.

Education and Training:

High School Graduate or equivalent required.

Two years of college or equivalent work experience preferred. Two years of college or equivalent work experience preferred.

License, Certification & Registration:

N/A Other Requirements:

Medical terminology required. Demonstrated strong skills in telephone and written communication required. Demonstrated customer service focus required. Basic computer skills required. Proven typing ability. Knowledge of outpatient tests, procedures, and appointment types preferred. Ability to handle multiple tasks at the same time and maintain composure despite often stressful conditions is required. Ability to collaborate effectively with people at all levels, share new information from the clinical areas with the team, place team and organizational goals above personal goals, is open to new ways of thinking, and adapt quickly to new techniques and work methods. Ability to prioritize successfully, recognize and communicate problems to the appropriate person/system, offer constructive ideas/suggestions for problem solving, speak concisely and to the point, understands the organization implications of errors with situations and events, and is aware of the importance of accuracy in scheduling, filling orders, and advising offices. Ability and willingness to train and/or assist in training new hires. Ability to fluently understand and speak Spanish is desired. Professional presentation with exceptional customer service skills including but not limited to oral, written, and telephone communication. Must possess and demonstrate strong organizational skills and flexibility. Ability to speak in a clear manner. Ability to troubleshoot and maintain proper operation of business equipment. Ability to handle stressful situations calmly and rationally. Meet pre-established productivity expectations despite multiple interruptions. Maintain professional and courteous demeanor in spite of very difficult interactions with patients and provider offices.