Office + field role: keep our evening cleaning operation running. $23-$26/hr, full-time, Mon-Fri, with health, dental and 401(k) match. Company vehicle for field work. Anderson Cleaning has served commercial buildings across Western Massachusetts since 2007. Our crews clean offices and medical facilities every evening. The Operations Coordinator makes sure every building is covered, every crew has what it needs, and every customer problem gets solved, from the office and in the field.

Please read:

this is not a desk-only job. On our team, everyone does whatever it takes. Most of your day is office work: scheduling, phones and follow-up. Some days you'll also be out in the field, and some days you won't leave the office at all. You must be comfortable with both. The job at a glance $23-$26 per hour based on experience, W-2 hourly position, biweekly direct deposit Full-time, Monday-Friday, 10:00 a.m.-7:00 p.m. (1-hour meal break), based at our West Springfield office Company vehicle for field work, and all drive time in the field is paid Health and dental coverage, paid time off, and a 401(k) with a 100% match up to 3% of pay (subject to plan terms and eligibility) Paid training on our scheduling, timekeeping and inspection systems A real growth path into operations management as the company grows In the office Build and maintain the crew schedule and assign Cleaning Specialists and Field Specialists Cover call-outs: find a replacement before the 5:30 p.m. start so no building is missed Answer employee questions about schedules, timekeeping and assignments; help onboard new hires Log customer requests and concerns, route them to the right person, and follow up until they're closed Track supply inventory and orders; keep attendance, coverage and issue records, and send management a short daily summary In the field (it varies day to day) Drive the company vehicle to customer buildings to deliver supplies, uniform shirts, keys and equipment Show new employees their building and walk them through the work Meet with employees on site, including delivering feedback and documented corrective action from management Restock dispensers (paper towels, toilet paper, soap) when needed Respond to customer issues. For example, if a customer calls about a spill, you go take care of it. This doesn't happen often, but you must be comfortable doing hands-on cleaning when it does. Occasional after-hours coverage Once in a while, such as when the Operations Manager is off, you may be asked to help with an evening issue after 7 p.m. This is not a daily expectation, and as an hourly employee you are paid for all of that time. You'll be great at this if you Have 1+ year in scheduling, dispatch, staffing or operations coordination (cleaning, facilities, healthcare or home-care scheduling all count) Are just as comfortable grabbing a mop as answering the phone; commercial cleaning experience is a plus Stay calm and decisive when three things go wrong at 5:15 p.m. Communicate clearly and respectfully by phone, text and email, including with employees who need direction Are comfortable with computers and apps: Google Sheets or Excel, email and scheduling software Requirements Valid driver's license and a clean driving record (very minor infractions may be considered); you must meet our vehicle-insurance requirements to drive the company vehicle Ability to stay on your feet, walk, bend, reach, climb stairs, and lift up to 50 lb, with or without reasonable accommodation Ability to work safely with commercial cleaning products using the protective equipment we provide A strong plus: bilingual English/Spanish. Many of our team members speak Spanish. How to apply (5-7 minutes, works on your phone) Click Apply to complete our online application, available in English, Español, Português and Română. Qualified applicants are usually contacted within a few days for an interview. Anderson Cleaning is an equal opportunity employer. We consider qualified applicants without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other legally protected status. Driving the company vehicle depends on a motor vehicle record review. To request an accommodation, email careers@andersoncleaning.com.

Pay:

$23.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person