Operations Specialist

What We're Looking For Tides to Pines is seeking a hard-working, energetic employee to help us maintain our quickly growing portfolio of vacation homes. Responsibilities will include all aspects of property management, including owner/ guest relations, maintenance, and housekeeping.

What You'll Do:

Assist the Operations Manager in assigned location(s) managing a specific portfolio of properties. Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets within established SLAs. Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc). Conduct regular and routine inspections prior to guest and owner arrivals. Meet and maintain Tides to Pines standards and metrics such NPS, standard unit appearance, and efficiency Maintain accurate records of all transactions, submitting expense reports in a timely manner. Resolve escalated guest and homeowner concerns by responding to emails, calls and work orders in a timely manner. Partner and assist your General Manager and Operations Manager with onboarding activities for new units. Establish and maintain open, collaborative relationships with fellow regional team members and upper management team. Provide cross-coverage for your manager or peers when necessary. Be available to assist with after hours and weekend emergencies during scheduled on call shifts. Deliver guest amenities and supplies and clean homes when needed. Skills and Qualifications Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices Professional in all forms of communications such as email, phone calls, video calls and texts Ability to work well under pressure in an agile, fast-paced environment Excellent time management skills with the ability to change activity frequently and cope with interruptions Highly responsive and reliable Strong attention to detail Prior housekeeping experience a plus Adhere to all company policies and procedures Work Environment and Physical Demands Availability to work Sunday through Saturday, early mornings and evenings as needed. Traveling between worksites is frequent and this person will need their own reliable transportation. Occasional need to perform housekeeping and maintenance duties Ability to stand, sit, and walk for an extended period of time Reach overhead and below the waist Regularly push, pull, and lift up to 25 pounds Occasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay:

$23.00 - $25.00 per hour

Work Location:

On the road