Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information. Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately. Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness. Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions. Update patient record, including any notes necessary for the technologist, customer, or future reference. Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.

Required:

High School Diploma or GED.

Preferred:

Prior scheduling experience. Two years of experience, preferably in health care.

Additional Information Schedule:

Full-time Requisition ID:

26004660

Daily Work Times:

8:00am-5:00pm

Hours Per Pay Period:

80

On Call:

No Weekends:

No About Us McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.