Why You'll Love Working Here
- Monday-Friday schedule Rotating 1/2 day on saturdays
- Paid training
- Paid time off.
- Paid Birthday off
- Family-owned company that values its employees
- Opportunities for advancement
- Positive, team-oriented culture
- It is pretty cool to say you work for the team that won the 2025 UASA Most Professional Servicer in North America!
! Looking for more than just another customer service job? $20-$22 per hour (depending on experience) At Big Lake Appliance Service, this is much more than answering phones and scheduling appointments. You'll be the first voice our customers hear while also playing an important role in keeping our day-to-day office operations organized and running smoothly. As a Customer Care Specialist , you'll wear several hats. You'll help customers, coordinate technician schedules, order and track parts, communicate with vendors and manufacturers, process paperwork, maintain accurate records, and handle a variety of other administrative and office responsibilities. We're looking for someone who enjoys taking ownership, solving problems, staying organized, and keeping things moving . As you learn our business, you'll be trusted to make decisions, recognize what needs to be done, and help ensure both our customers and technicians have the support they need. If you're looking for a position where you can become an important part of a growing, family-owned company—not just another person sitting at a customer service desk—we'd love to meet you. The Job Answer incoming phone calls, text messages, emails, and online service requests with warmth and professionalism. Schedule appliance repair appointments while maximizing technician efficiency and managing changes throughout the day. Keep customers informed throughout the repair process and make sure they know what to expect next. Coordinate daily with technicians regarding schedules, parts, customer concerns, and follow-up needs. Help keep the office organized and ensure important tasks, messages, and customer issues don't fall through the cracks. Order and track appliance parts and communicate with vendors and manufacturers when needed. Maintain accurate customer, appliance, and service information within our service management software. Assist customers with invoices, payments, estimates, warranties, and general service questions. Help resolve customer concerns with empathy, professionalism, good judgment, and confidence. Follow up after repairs when needed to help ensure every customer receives a Five-Star experience . Assist with general administrative duties and other day-to-day office responsibilities. Identify opportunities to improve our procedures, organization, and customer experience—and contribute ideas that make our team better. Be willing to step in wherever needed . We're a small, growing company, and everyone on our team occasionally wears more than one hat. What are we looking for? High school diploma or equivalent. Previous customer service experience is preferred, especially in a scheduling or dispatching role. Strong organizational and time management skills. Excellent communication skills, both verbal and written. Proficiency in using customer management software and scheduling tools. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. A friendly, positive attitude with a commitment to providing outstanding customer service. Familiarity with appliance repair services is a plus but not required. Opportunity to Grow We believe great employees should be rewarded. This is not a position where we expect you to take on more responsibility year after year while your pay stays the same. As you learn our business, demonstrate reliability, take ownership, and become more valuable to our team, there will be opportunities for increased responsibility and corresponding increases in compensation. We're looking for someone who wants to grow with Big Lake Appliance Service. If you work hard, continue learning, and show us you can handle more, we want your compensation to grow along with your contribution to the company. Send us your resume with a brief introduction tell us why you'd be a great fit for our Customer Care Specialist Position to: service@biglakeappliance.com
Pay:
$20.00 - $22.00 per hour Expected hours: 40.0 per week
Benefits:
On-the-job training Paid time off Professional development assistance
Work Location:
In person
