You Grow:

Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.

Thrive:

Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.

Be Well:

Free wellness platform for you and your family, plus personalized support for personal or family challenges.

Be Heard:

Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings Job DescriptionA Day in the Life Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).QualificationsWhat's Required•Candidates must reside in Michigan and be within a reasonable driving distance of Munson Healthcare - Manistee, MI•High school graduate and/or equivalent experience in related clerical employment and public contact.

Medical terminology or knowledge of Radiology not required, but preferred.

Advanced computer experience, with typing skills of 45 WPM required.

Previous experience in a call center environment and/or a medical office, preferred.

The ability to multitask, answer multiple back to back phone calls.

Organizational skills, effective time management, flexibility and self-motivation are essential.

Additional InformationSchedule:

This is a full-time benefitted position. M-F no weekendsAre you Munson Material? Apply today! Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. 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