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FT
Floor Tek Coatings
Appointment Setter
Entry-Level JobVerifiedNo experience needed
Career Insights for Scheduler / Operations Coordinator
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Scorecard
Based on Michigan data
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What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$51,331 / year median in Michigan
+7% projected growth
Job Description
Job Overview We are seeking an energetic and motivated Appointment Setter to join our dynamic team! In this role, you will be the first point of contact for potential clients, responsible for engaging prospects through outbound/inbound calls and personalized communication. Your enthusiasm and professionalism will help build strong relationships, schedule appointments, and support our sales efforts. This paid position offers an exciting opportunity to develop your communication skills while contributing directly to our company's growth. If you thrive in a fast-paced environment, excel at customer interactions, and have a passion for connecting with people, we want to hear from you! Responsibilities Make outbound calls to prospective clients using a professional and friendly approach to generate interest in our services or products Qualify leads by gathering relevant information and understanding client needs through effective communication Schedule appointments for sales teams or service providers, ensuring all details are accurately recorded in the system Maintain detailed records of interactions, appointments, and follow-up tasks using Microsoft Office tools or CRM systems Follow up with prospects via phone or email to confirm appointments and provide additional information as needed Provide excellent customer service by addressing inquiries, resolving issues promptly, and maintaining a positive client experience Collaborate with team members to improve outreach strategies and achieve daily appointment-setting goals Experience Previous experience in sales, customer support, or call center roles is highly desirable Strong communication skills in English; bilingual abilities are a plus for engaging diverse client bases Proficiency with Microsoft Office applications (Word, Excel) and basic data entry skills Demonstrated ability to handle high-volume outbound calling with professionalism and courtesy Knowledge of phone etiquette, active listening, and effective persuasion techniques Organizational skills to manage multiple appointments and follow-ups efficiently Technical proficiency with computer systems and CRM software is preferred Experience in client services or customer support roles that involve problem-solving and client communication is advantageous Join us and become part of a vibrant team dedicated to connecting people with solutions that make a difference!