Office Operations Assistant

•Cardiovascular Henry Ford Health

•3.8 Roseville, MI Job Details Part-time 10 hours ago Benefits Health insurance Qualifications Visitor query response In-person patient registration Medical chart preparation Overseeing health insurance pre-certification Depositing cash Phone communication Medical insurance coverage verification Greeting customers Patient demographics Filing Assisting medical staff Release of information request management Phone call screening Medical scheduling High school diploma or GED Transcription Charge capture (medical billing) Special events experience Medical record retrieval Office supply ordering Meeting facilitation Stocking Typing Deposits Handling patient inquiries 1 year Data accuracy checks Managing patient records Payment processing in medical billing systems Balancing end-of-day transactions Full Job Description Company Description At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative

Future of Health:

Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Job Description Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities:

Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information. | Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments. | Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy. | Provides general office and clerical support to assigned area.

Primary Location :

Rochester MI. and Lapeer, MI.

•Must be able to help provide coverage at the Lapeer and Rochester locations as needed.

•Rochester Location 1135 W University Dr Suite 210 (MOB) Rochester, Mi 48307 Lapeer Location 1739 N Saginaw suite 101 Lapeer Mi 48446

Schedule :

Contingent 16 hours per week, Wednesday and Friday, Core position hours: 8:00am-4:30pm.

•Must be able to help provide coverage for office hours (6:30am-5:30pm Monday

•Friday) as needed.

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RESPONSIBILITIES

Primary duty of this position will be assisting with medical records. Performs receptionist functions including but not limited to chart prep, patient check-in and insurance verification. Receives, screens, routes and responds to incoming telephone calls. Takes accurate messages and ensures timely delivery. Greets guests and provides appropriate assistance and information. Composes, types and transcribes correspondence, forms, reports, presentation materials and other written communications as required. Routes written communications as appropriate. Communicates with others in person, telephone, and/or email. May receive and screen visitors and handles general inquiries. Assists with preparing for and facilitating meetings, conferences, programs and/or special events. Establishes and maintains filing systems. Orders and stocks supplies. May enter information from a variety of sources into computer database(s) and verify data entered into computer by checking printouts/reports for errors and correcting as required. Performs additional clerical duties as assigned.

Education:

•High School diploma equivalency OR 1 year of applicable cumulative job specific experience required

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Note:

Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Qualifications Education:

•High School diploma equivalency OR 1 year of applicable cumulative job specific experience required

•

Note:

Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Information Primary Location :

Rochester MI. and Lapeer, MI.

•Must be able to help provide coverage at the Lapeer and Rochester locations as needed.

•Rochester Location 1135 W University Dr Suite 210 (MOB) Rochester, Mi 48307 Lapeer Location 1739 N Saginaw suite 101 Lapeer Mi 48446