Practice Operations Assistant Job Summary We are seeking a dedicated and organized Practice Operations Assistant to assist the daily operations of our medical practice. This role requires a self-directed professional capable of managing multiple responsibilities independently, providing exceptional service to both patients and staff, and executing smooth practice and billing workflows. The ideal candidate will have experience with patient management software, medical billing, EMR/EHR systems, and customer service, contributing to an efficient and patient-centered environment. Responsibilities Day-to-day practice operations, including scheduling, patient flow, and administrative tasks. Provide excellent customer service to patients, addressing inquiries and resolving issues promptly. Utilize patient management software and EMR/EHR systems to maintain accurate and up-to-date patient records. Assist with medical billing processes, ensuring timely and accurate submission of claims and payments. Recognize operational problems proactively and make informed decisions to resolve issues efficiently. Maintain organized records of administrative activities, billing, and patient interactions. Skills Strong customer service skills with a professional demeanor. Excellent organizational skills with the ability to manage multiple responsibilities independently. Self-motivated and proactive problem-solver who can recognize issues early and implement effective solutions. Ability to make sound decisions quickly in a fast-paced healthcare environment. Effective communication skills for interacting with patients, staff, and external vendors. This position offers an opportunity to contribute significantly to the smooth operation of our practice while working in a dynamic healthcare setting. We value organized professionals who are committed to delivering exceptional service in a collaborative environment.

Pay:

$17.00 - $20.00 per hour Expected hours: 10.0 - 30.0 per week Application Question(s): Tell us about a time you dealt with an angry or frustrated customer. How do you prioritize when you have five things to do that all seem urgent? What does excellent customer service look like to you? Describe a situation where you had to make an important decision without being able to reach your supervisor.

Work Location:

In person