Operations Support

We are looking for a detail-oriented and proactive Operations Support team member to join our team in Eden Prairie, Minnesota . In this contract position, you will be instrumental in ensuring the seamless execution of order processing, from initial placement to final payment, while maintaining high standards of customer satisfaction. This role is ideal for someone who thrives in a fast-paced environment and is eager to learn and grow under supervision and mentorship.

Responsibilities:

• Utilize technology to identify and address issues, collaborating with team members to remove operational obstacles.
• Build strong working relationships with internal and external stakeholders to manage product pricing, transportation, and informational needs.
• Learn to oversee and plan order activities, ensuring all tasks are accurately completed within the system.
• Assist in coordinating order-related processes, including shipment tracking, exception management, inventory reconciliation, and invoicing.
• Resolve issues with exception orders by working with clients, transportation providers, and distribution partners to minimize disruptions.
• Maintain accurate item-level data in company systems, including pricing, pack sizes, and product descriptions.
• Monitor and mitigate potential service failures, such as late deliveries, to ensure minimal customer impact.
• Deliver exceptional customer service by providing clear, effective communication and promptly addressing inquiries.
• Regularly update the team on operational status and performance metrics.
• Support ongoing process improvement initiatives to enhance operational efficiency.