Position Summary:

The Client Services Coordinator is responsible for managing front desk operations, delivering exceptional customer service, and supporting the day-to-day flow of the grooming salon. This role serves as the first point of contact for clients and plays a key part in ensuring an organized, efficient, and welcoming environment for both clients and staff. This is a fast-paced, hands-on role that goes beyond sitting at a desk. The ideal candidate enjoys variety, can move quickly from task to task, and thrives in a very active environment.

Key Responsibilities:

Client Communication & Scheduling Answer incoming phone calls and respond to client inquiries Schedule, confirm, and manage grooming appointments Provide clear communication regarding services, pricing, and expectations Assist with client check-in and check-out processes Front Desk Operations Maintain accurate client and pet records Process payments and handle transactions Manage daily schedule flow and support team coordination Communicate effectively with groomers and staff regarding appointments and updates Salon Support Assist in maintaining a clean, organized, and safe environment Perform cleaning duties throughout the day Support team members as needed to ensure smooth daily operations Customer Experience Deliver a positive, professional, and welcoming experience for every client Handle client concerns with professionalism and care Represent Rio Grooming's brand and standards at all times

Work Environment & Expectations:

This is a high-energy, fast-paced environment requiring the ability to multitask and stay organized The role involves frequent movement throughout the salon, not just sitting at a desk Must be comfortable transitioning quickly between phones, clients, cleaning, and team support Ability to remain calm and professional during busy or high-volume times is essential Must have a basic understanding of dogs and animal behavior, along with general knowledge of grooming processes and care

Qualifications:

Strong communication and customer service skills Ability to multitask in a fast-paced environment Organized and detail-oriented Comfortable using scheduling software and handling transactions Team-oriented with a positive attitude Basic knowledge of dogs and grooming care preferred

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off

Work Location:

In person