A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
Scheduling Coordinator Ancillary Departments As our Ancillary Departments Scheduler, you'll prepare staffing schedules and replacement of staff, making sure those teams are covered, so each shift starts with the right people in the right place.
POSITION SUMMARY
Employment Type Full-time, benefits eligible Classification Hourly, Non-Exempt Schedule 80 hours per pay period I Monday-Friday, 8:00 a.m. - 4:30 p.m. Pay Range $19.10 - $21.51 per hour, based on experience and qualifications Location On-Site I Bethesda Grand in Wilmar Reports To Director of Human Resources Departments Supported Brothers Café, Culinary, Laundry, Maintenance, Recreation, Housekeeping, and Sunrise Village. Dress Code Business casual, with Bethesda identification badge.
ABOUT THE ROLE
As the Scheduler for our ancillary departments, you'll build and maintain the staff schedules for Brothers Café, Culinary, Laundry, Maintenance, Housekeeping, Recreation, and Sunrise Village. You'll partner with department directors to anticipate coverage needs, fill open shifts quickly, and keep staffing aligned with budgeted hours. You will orient new ancillary team members to the OnShift app, their schedule, and the process for time off and shift trades.
JOB RESPONSIBILITIES
Build & Maintain Department Schedules — Create, publish, and maintain master and daily schedules for assigned ancillary departments in OnShift; process time-off requests, shift trades, and schedule changes accurately and ahead of posting deadlines. Manage Daily Coverage & Call-Ins — Monitor call-ins and open shifts each day; secure replacement coverage by phone, text, and messaging; escalate gaps that put minimum coverage or service levels at risk. Maintain Rotational Schedules & Staffing Levels — Manage rotational schedule templates and weekend and holiday rotations. Track Time Off & Attendance — Record paid personal leave and gather daily absentee information and report occurrences under Bethesda's attendance policy. Partner with Department Directors and HR Department — Meet regularly with ancillary department directors and Human Resources regarding coverage needs, open positions, time-off planning, and recurring staffing gaps; escalate unresolved issues promptly. Ensure Payroll Accuracy & Documentation — Review timecards, missed punches, and schedule variances ahead of each pay period close; keep staffing records and scheduling documentation accurate and current; orient new team members to Bethesda's scheduling processes. Other Duties as Assigned — The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
QUALIFICATIONS
High school diploma or equivalent required; post-secondary education (diploma, associate's degree, or higher) preferred. Minimum of 2 years of scheduling, staffing, or administrative coordination experience in healthcare or senior living is preferred but not required. Strong organization, time management, communication, and customer service skills. Experience building schedules for large or multi-department teams. Proficiency with OnShift scheduling software, Microsoft Office (Excel, Outlook, Word, Teams). Ability to manage competing priorities and stay composed through frequent interruptions and last-minute changes. Ability to maintain strict confidentiality of employee and resident information.
PHYSICAL & MENTAL DEMANDS
Primarily light work, requiring frequent periods of sitting at a workstation. Regular walking, standing, bending, stooping, pushing, and pulling. Occasional squatting, kneeling, and reaching above shoulder level. Occasional lifting of up to 20 pounds. Sustained judgment, initiative, and problem-solving amid frequent interruptions.
ACKNOWLEDGMENT I
have read this job description and understand the responsibilities and requirements of this position.
